Client Services Representative

Cetera•Fort Worth, TX

1d•$21 - $29•Onsite

About The Position

The Client Services Representative supports Financial Advisors (Registered Representatives) in managing their day-to-day investment practices and enhancing the customer service experience. The role works directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It may also serve as an initial step in a career path toward opportunities requiring industry experience and licenses, including insurance and FINRA Series 7 and Series 66 or Series 63/65. This is a full-time, onsite role. The posting also describes Cetera's broader employee flexibility and benefits. Full-time employees are offered health, dental, vision, and life insurance; mental health benefits; paid time off, holidays, and wellness days; a 401(k) savings plan with company contributions; paid parental and caregiver leave; health savings and flexible spending account options; and other voluntary benefits.

Requirements

High school diploma or GED.
Experience in an administrative or customer service role.
Strong time management skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint, and the ability to learn new programs.

Nice To Haves

Previous experience assisting Registered Representatives or Financial Advisors.
Financial services and/or banking background.
Bachelor’s degree in Finance, Business, Marketing, or Communications.
Attention to detail, excellent organizational skills, ability to multitask, and ability to produce timely results in a fast-paced work environment.
Ability to manage one's own workflow and priorities and accommodate unexpected Advisor requests or needs.
Self-starter who is productive and works well both with a team and independently.
Professional and positive attitude, with a friendly demeanor in person and by telephone.
Trustworthiness and discretion with confidential information.
Ability to listen to instruction and consistently retain details.

Responsibilities

Act as a liaison between Registered Representatives and their clients.
Answer phones, schedule appointments, and prepare materials for client meetings.
Assist Registered Representatives with preparing client illustrations, graphs, charts, reports, and other presentation materials.
Prepare and complete client paperwork and follow-up tasks to support Registered Representatives.
Serve clients by phone, through virtual visits, and in person to meet service needs.
Organize client events and related follow-up tasks.
Maintain client records and retention management in accordance with corporate requirements.
Conduct proactive outreach to clients and Registered Representatives regarding time-sensitive activities, such as required minimum distributions and quarterly or annual client reviews.
Take ownership of inquiries and requests, and coordinate with internal Cetera departments to meet client expectations for timely service.
Educate clients about account services, capabilities, and new technology.
Complete required corporate training on new technologies and follow implementation guidelines.
Maintain compliance with guidelines and document client communications in AdviceWorks/SmartWorks and Redtail in a timely manner, following Cetera standards.
Work with Advisors in weekly meetings to support the Advisors Business Plan process, tasks, marketing, client communication expectations, and follow-up processes.