Bilingual Certified Medical Assistant/Receptionist

NATIVE AMERICAN MENTAL HEALTH SERVICES CORPORATION•Fairfield, CA

21d•$19 - $23

About The Position

The Certified Medical Assistant (CMA) supports providers and the efficient operation of clinical services at North American Mental Health Services. The role provides direct patient care and administrative and clinical support while helping maintain a welcoming, professional environment for patients and staff. The position coordinates care and communication with psychiatrists, case managers, pharmaceutical representatives, clinical personnel, and other behavioral health professionals to support continuity of services. It assists prescribing providers as requested and follows HIPAA requirements, ethical and professional guidelines, and organizational policies and procedures related to client care, confidentiality, and conduct. Clinical duties include checking in patients, recording vitals and other intake information in the encounter, maintaining medical records and the EHR, documenting care-related conversations, administering injections under a provider’s direct supervision using Universal Precautions, processing prescription requests and prior authorizations, providing lab results at providers’ request, preparing letters as instructed, maintaining medication sample logs and supplies, and performing requested urine toxicology screens and genetic testing. The role also collects urine and oral toxicology samples for same-day sendoff and assists with welfare checks and 51/50 calls. Reception and administrative duties include greeting patients, visitors, and staff; managing appointments; monitoring and adjusting the following week’s schedule; answering and routing calls and messages; scanning and uploading documents to patient charts; verifying and updating information in the EMR; assisting with administrative tasks and office supplies; and keeping the reception area clean, organized, and stocked. The CMA may room patients in person or through Zoom, telehealth, or virtual conference. The role addresses patient concerns empathetically, escalates issues as appropriate, and documents conversations and events. The role requires a high school diploma or GED, medical assistant certification (CMA, RMA, or equivalent), and at least one year of experience in an outpatient, community mental health, or similar clinical setting. Applicants who are not yet certified must be willing to obtain certification within their first 90 days of employment. Spanish/English bilingual ability is required. The full hourly range is $19.00–$30.00; the current hiring range is $19.00–$23.00, depending on experience and qualifications.

Requirements

High school diploma or GED.
Medical Assistant certification (CMA, RMA, or equivalent); candidates not yet certified must be willing to obtain certification within their first 90 days of employment.
At least one year of experience in an outpatient, community mental health, or similar clinical setting.
Bilingual Spanish/English ability.
Proficiency with electronic health records (EHR) and clinical documentation.
Ability to work independently and collaboratively within a multidisciplinary team.
Strong interpersonal and communication skills for interacting effectively with diverse populations.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Professional demeanor, problem-solving ability, and a customer-service-oriented attitude.
Strong organizational and time-management skills.
Willingness to adhere to ethical guidelines and professional standards of conduct.

Nice To Haves

Associate degree (AA) or equivalent from a two-year college or technical school.
Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Current Basic Life Support (BLS) certification.
Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and people with severe mental illness.
Basic knowledge of insurance verification and medical terminology.

Responsibilities

Coordinate care and communication with psychiatrists, case managers, pharmaceutical representatives, clinical personnel, and other behavioral health professionals.
Assist prescribing providers at their request.
Follow HIPAA, ethical, professional, and organizational guidelines for client interactions, documentation, care, confidentiality, and conduct.
Check in patients and record vitals, height, weight, blood pressure, oxygen level, chief complaints, allergies, and medication reconciliation in the encounter and EHR.
Maintain medical records and the EHR, including documenting care-related conversations with patients and providers.
Administer injections under the direct supervision of a provider using Universal Precautions.
Call or fax prescription requests, including refill and final prescription requests for suspended patients, and mail prescriptions as needed.
Process TARs and prior authorization requests.
Provide lab results at providers’ request.
Prepare letters according to provider instructions, including ESA, unemployment, and jury-related letters.
Maintain the sample closet, update sample logs, and distribute samples at providers’ request.
Perform urine toxicology screens and genetic testing as requested by providers.
Collect urine and oral toxicology samples and send them off the same day.
Assist with welfare checks and 51/50 calls.
Attend mandatory staff meetings.
Greet patients, visitors, and staff professionally and warmly.
Check patients in and out; schedule, reschedule, cancel, and confirm appointments according to clinic protocols.
Monitor the following week’s schedule and adjust patient appointments to support scheduling efficiency.
Answer incoming calls, route messages, and respond to inquiries about appointments, services, and policies.
Perform administrative tasks such as scanning documents, entering data, and maintaining office supplies.
Scan documents, upload and label them in patient charts in the EMR, and verify that patient information is updated.
Room patients as needed, including through Zoom, telehealth, or virtual conference.
Address patient concerns professionally and empathetically, escalating issues to the appropriate department when necessary.
Document conversations and events involving patient issues, needs, or concerns.
Keep the reception area clean, organized, and stocked with necessary materials.