Bilingual Case Manager (Manhattanville Resource Center)
About The Position
The Bilingual Case Manager engages with low-income individuals and families at Goddard Riverside’s Manhattanville Resource Center, a social service hub in the West Harlem MNVL NYCHA development that serves its residents. The role screens and assists clients with applying for and enrolling in government benefits, and connects them with other community and citywide support services as needed. The center also provides benefit screening, financial counseling, legal consultation, and referrals. The position combines case management, resident outreach, event and activity support, and collaboration with the Resource Center team. The work is on site in West Harlem and includes seasonal outdoor outreach events. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.; occasional evening or weekend hours may be required. The salary range is $41,000–$45,000 per year, with the offer based on relevant experience and preferred qualifications.
Requirements
- High school diploma.
- Bilingual English/Spanish proficiency.
- Experience working with low-income populations.
- Knowledge of government benefits.
- Ability to multitask and work in a fast-paced environment.
- Strong communication skills.
- Ability to work as a team member.
- Proficiency in Microsoft Office, especially Outlook, Word, and Excel.
- Ability to use or learn electronic databases such as Single Stop.
- Occasional lifting of up to 30 pounds and frequent walking and standing.
Responsibilities
- Conduct benefit screenings for low-income individuals and families.
- Assist clients with applying for benefits from local, state, and federal agencies.
- Interview clients to assess social service needs and make appropriate referrals, including to in-house resources, legal services, financial counseling, educational and workforce development resources, and other services.
- Advocate for clients and act as a liaison between them and community organizations or government agencies.
- Assist clients seeking housing opportunities by helping them complete housing applications and referring them to appropriate agencies and organizations.
- Help clients remain in their homes through assistance programs and eviction-prevention measures.
- Maintain detailed case notes, track outcomes for services, and collect and enter data for required reports.
- Collaborate with the Program Coordinator on outreach efforts to engage tenants.
- Support coordination of on- and off-site resident activities, visits, and workshops, including scheduling, securing space, transportation, and food.
- Support community-building events and capacity-building activities within the MNVL complex.
- Represent the Resource Center at tabling events, Community Board meetings, events hosted by elected officials, and local CBO activities.
- Assist with special projects as needed.
- Attend staff and community meetings, case conferences, training, and supervision meetings; participate in program evaluation and improvement.
- Work collaboratively and flexibly as part of an active team in an evolving program environment.
- Help maintain program office space and assist clients visiting the office.
- Collaborate with the Resource Center team on marketing efforts to engage tenants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
