Bilingual Case Manager (Manhattanville Resource Center)
About The Position
The Bilingual Case Manager works at Goddard Riverside’s Manhattanville (MNVL) Resource Center, a social service hub in West Harlem’s MNVL NYCHA development that exclusively serves its residents. The Resource Center helps low-income individuals and families access entitlements, benefits, and other resources, and offers services such as benefits screening, financial counseling, legal consultation, and referrals to support services. The position engages residents through outreach, screens clients, and assists them with applying for and enrolling in government benefits. It also assesses social service needs and makes referrals to appropriate community and citywide resources. The Case Manager collaborates with the Program Coordinator and Resource Center team on outreach, resident activities, community initiatives, marketing, and program operations. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.; occasional evening or weekend hours may be required. The position is on site in West Harlem, with seasonal outdoor outreach events. Salary range: $41,000–$45,000. The offer depends on relevant experience and preferred qualifications.
Requirements
- High school diploma.
- Bilingual English/Spanish proficiency.
- Experience working with low-income populations.
- Knowledge of government benefits.
- Ability to multitask and work in a fast-paced environment.
- Strong communication skills.
- Ability to work as a team player.
- Proficiency in Microsoft Office, especially Outlook, Word, and Excel.
- Ability to use or learn electronic databases such as Single Stop.
Responsibilities
- Conduct benefit screenings for low-income individuals and families.
- Assist clients with applying for benefits from local, state, and federal agencies.
- Interview clients to assess social service needs and make appropriate referrals, including to in-house services, legal clinics, financial counseling, educational and workforce development programs, and other resources.
- Advocate for clients and serve as a liaison between clients, community organizations, and government agencies.
- Help clients seeking new housing opportunities complete housing applications and connect with appropriate agencies and organizations.
- Help clients remain in their homes through assistance programs and eviction-prevention measures.
- Maintain detailed case notes, track service outcomes, and provide outcomes for services rendered.
- Collect and enter required data and provide information for weekly, monthly, quarterly, and annual reports.
- Collaborate with the Program Coordinator on outreach efforts to engage tenants.
- Support coordination of on-site and off-site activities, visits, and resident workshops, including scheduling, securing space, arranging transportation, and food.
- Support events and capacity-building activities that encourage community building within the MNVL complex.
- Support community-based initiatives and represent the Resource Center at tabling events, Community Board meetings, events hosted by elected officials, and local CBO activities.
- Assist with special projects as needed.
- Attend staff and community meetings, case conferences, training programs, and supervision meetings; participate in program evaluation and improvement.
- Work collaboratively as part of an active team and respond flexibly to an evolving program environment.
- Help maintain program office space and assist clients visiting the office.
- Collaborate with the Resource Center team on marketing efforts to engage tenants.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
