Bilingual Branch Wholesale Product Specialist (Spanish)

Sherwin-Williams•Medford, MA

6d•Onsite

About The Position

The Bilingual Branch Wholesale Product Specialist works closely with commercial paint customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role resolves customer concerns promptly, supports client satisfaction, stays current on product features, and maintains the quality and visual standards of products and the store. The specialist provides excellent customer service while consistently working toward store sales goals. The position involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuables. The selected candidate will work at Store #4393, 59 Hicks Avenue, Medford, MA 02155.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Have a valid, unrestricted driver's license.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For internal Sherwin-Williams candidates: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams candidates: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Maintain precise work order files and formulas.
Tint and mix products to customer specifications as needed.
Clean store equipment.
Assist with deliveries as needed.
Remain knowledgeable about products offered and discuss available options.
Suggest ways to improve sales.