Bilingual Branch Wholesale Product Specialist (Spanish)

Sherwin-Williams•Baltimore, MD

6d•Onsite

About The Position

The Bilingual Branch Wholesale Product Specialist works closely with commercial paint customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. The role resolves customer concerns, supports client satisfaction, stays current on product features, and maintains product and store quality and visual standards. The specialist provides excellent customer service while consistently working toward the store’s sales goals. The position is based at Store #705247, 4625 Falls Road, Baltimore, MD 21209. Duties involve customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The role is eligible for health benefits, retirement and savings benefits, and time away from work that includes vacation, holidays, and military leave. The company also describes opportunities for learning, skill development, career growth, well-being, and connection with an inclusive team.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future sponsorship for employment visa status.
Have a valid, unrestricted driver's license.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Maintain precise work order files and formulas.
Tint and mix products to customer specifications, as needed.
Clean store equipment.
Assist with deliveries, as needed.
Remain knowledgeable about products offered and discuss available options.
Suggest ways to improve sales.