Bilingual Branch Wholesale Product Specialist (Spanish)

Sherwin-Williams•Baltimore, MD

5d•Onsite

About The Position

The Bilingual Branch Wholesale Product Specialist works with commercial paint customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role focuses on delivering excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The position is based at Store #705247, 4625 Falls Road, Baltimore, MD 21209. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without requiring current or future sponsorship for an employment work visa.
Have a valid, unrestricted driver's license.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For internal Sherwin-Williams applicants, have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams applicants, have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Maintain precise work order files and formulas.
Tint and mix products to customer specifications as needed.
Clean store equipment.
Assist in making deliveries as needed.
Stay knowledgeable about offered products and discuss available options.
Suggest ways to improve sales.
Promptly resolve customer concerns and support maximum client satisfaction.
Maintain the high quality and visual standards of products and the store.