Bilingual Branch Wholesale Product Specialist (Spanish)

Sherwin-Williams•Washington, DC

4h•Onsite

About The Position

The Bilingual Branch Wholesale Product Specialist works with commercial paint customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role resolves customer concerns, supports client satisfaction, maintains knowledge of product features, and helps maintain the quality and visual standards of products and the store. The specialist is expected to deliver excellent customer service while consistently meeting store sales goals. The position is based at Store #3360, 2511 14th St NW, Washington, DC 20009. Duties involve customer contact and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. A criminal history review is required by the company to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
Must have a valid, unrestricted driver's license.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Process sales transactions accurately and in accordance with policies and procedures.
Maintain precise work order files and formulas.
Tint and mix products to customer specifications as needed.
Clean store equipment.
Assist with deliveries as needed.
Remain knowledgeable about products offered and discuss available options.
Suggest ways to improve sales.