Bilingual, Account Manager (Base Pay + Uncapped Commission)

ACV • Phoenix, AZ

1d

About The Position

The Bilingual Account Manager works closely with dealerships in targeted markets to share ACV Auctions’ dealer business solutions and retain and grow a base of customers within one or more target markets. The role involves learning ACV’s portfolio of dealer solutions, building customer relationships, supporting sales and retention goals, and coordinating with Field Sales and Operational teams. The position requires adaptability in a fast-changing environment and the ability to communicate in English and Spanish.

The required schedule is Monday through Friday, 9:30 AM–6:00 PM EST. The position offers base pay plus uncapped commission and is eligible for additional compensation under ACV’s incentive compensation plan. No immigration or work visa sponsorship is provided.

Requirements

• Ability to read, write, speak, and understand English and Spanish.
• Intrinsic motivation to achieve sales targets and exceed customer expectations.
• Excellent communication skills for building and maintaining dealership relationships by phone, text, and email.
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Strong customer focus and understanding of customers’ buying and selling needs.
• Proactive approach to customer outreach, opportunity identification, and offering solutions.
• Ability to assess customer account performance and identify additional product opportunities.
• Ability to adapt to changing market conditions, customer needs, and role demands.
• Ability to collaborate with Field and Operational teams and provide ongoing customer sales support.
• Resilience in handling objections or setbacks while maintaining a positive attitude in a competitive sales environment.
• Comfort using technology and software systems, including CRM platforms.
• Effective time management and task prioritization to meet sales goals and expectations.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV’s dealer solutions and proactively engage current customers to drive adoption.
• Meet and exceed monthly and quarterly sales and customer-retention goals.
• Partner with the Field Sales team to develop and execute sales strategies for assigned markets to retain and grow the customer base and unit volume.
• Build customer relationships through text, phone, email, and internal Slack channels.
• Document customer interactions in the Customer Relationship Management (CRM) system.
• Conduct proactive outreach to understand customers’ buying needs and offer appropriate solutions.
• Provide ongoing sales support and present additional products and services to existing customers.
• Stay informed about automotive market trends, auction practices, and customer preferences to guide buyers.
• Monitor customer account performance, including KPIs, additional product opportunities, and adherence to buy/sell policy agreements.
• Identify customers with gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid time off, including at least three paid sick days or applicable state or local paid sick leave, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed