Account Manager (Base Pay + Uncapped Commission)

ACV•Buffalo, NY

About The Position

As an Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions’ dealer business solutions. You will retain and grow a customer base within one or more target markets, adapting to changing tasks, technologies, and challenges in a dynamic work environment. The role focuses on understanding ACV’s portfolio of dealer solutions, building customer relationships, meeting sales and retention goals, and providing ongoing sales support. You will work with Field Sales and Operational teams to develop and execute market strategies, support customers’ buying and selling needs, and identify opportunities to increase product adoption and account activity.

Requirements

Ability to read, write, speak, and understand English.
Self-motivation and drive to achieve sales targets and exceed customer expectations.
Excellent communication skills for building and maintaining dealership relationships by phone, text, and email.
Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
Strong customer focus and dedication to understanding customers’ buying and selling needs.
Proactive approach to reaching out to customers, identifying opportunities, and offering solutions.
Strategic thinking and ability to assess account performance and identify product opportunities.
Adaptability to changing market conditions, customer needs, and role demands.
Willingness to collaborate with Field and Operational teams and provide sales support.
Resilience when handling objections or setbacks in a competitive sales environment.
Comfort using technology and software systems, including CRM platforms, to manage customer interactions and sales activities.
Time-management skills and ability to prioritize tasks to meet sales goals.

Nice To Haves

Bilingual ability.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Develop a deep understanding of ACV’s dealer solutions and engage current customers to drive adoption.
Meet and exceed monthly and quarterly sales and customer retention goals.
Partner with the Field Sales team to develop and execute sales strategies for assigned markets to retain and grow the customer base and unit volume.
Build strong customer relationships through text, phone, email, and internal Slack channels.
Document customer interactions in the Customer Relationship Management (CRM) system.
Conduct proactive outreach to understand customer buying needs and offer solutions.
Provide ongoing sales support and present additional products and services to existing customers.
Stay informed about automotive market trends, auction practices, and customer preferences to guide buyers.
Monitor customer account performance, including KPIs, product opportunities, and adherence to buy/sell policy agreements.
Identify customers with gaps in bidding and buying activity and work to re-engage them on the ACV platform.
Perform other duties as assigned.