Account Manager BASE PAY + UNCAPPED COMMISSION

ACV • Buffalo, NY

1d

About The Position

As an Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions’ dealer business solutions. You will retain and grow a base of customers within one or more target markets, building customer relationships and supporting adoption of ACV’s products and services. The role involves partnering with Field Sales, engaging customers through multiple communication channels, tracking account performance, and meeting sales and customer-retention goals. Adaptability is important in ACV’s changing work environment. The position offers base pay plus uncapped commission; the posting states that the average monthly commission earned in 2026 is $2,003. Final compensation depends on relevant experience, skills, location, business needs, market demands, and other factors permitted by law.

Requirements

• Ability to read, write, speak, and understand English.
• Intrinsic motivation to achieve sales targets and exceed customer expectations.
• Excellent communication skills for building and maintaining dealership relationships by phone, text, and email.
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Strong customer focus and ability to understand customers’ buying and selling needs.
• Proactive approach to customer outreach, opportunity identification, and offering solutions.
• Strategic thinking to assess account performance and identify additional product opportunities.
• Ability to adapt to changing market conditions, customer needs, and role demands.
• Willingness to collaborate with Field and Operational teams and support customers.
• Resilience in handling objections or setbacks while maintaining a positive attitude.
• Comfort using technology and software, including CRM platforms, to manage customer interactions and sales activity.
• Time-management skills to prioritize work and meet sales goals.

Nice To Haves

• Bilingual ability.

Responsibilities

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV’s dealer solutions and proactively engage current customers to drive adoption.
• Meet and exceed monthly and quarterly sales and customer-retention goals.
• Partner with the Field Sales team to develop and execute strategies for assigned markets to retain and grow the customer base and unit volume.
• Build strong customer relationships through text, phone, email, and internal Slack channels.
• Maintain orderly records by documenting customer interactions in the Customer Relationship Management (CRM) system.
• Proactively contact customers to understand their buying needs and offer creative solutions.
• Provide ongoing sales support and present additional products and services to existing customers.
• Stay informed about automotive market trends, auction practices, and customer preferences to provide guidance to buyers.
• Monitor customer account performance, including KPIs, potential product opportunities, and adherence to buy/sell policy agreements.
• Identify customers with gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid sick days, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law or regulation.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed