BIKE TECHNICIAN MANAGER

Mike's Bikes•Sausalito, CA

21h•$26 - $30•Onsite

About The Position

The Bike Technician Manager leads the bicycle service department at Mike’s Bikes’ Sausalito store, meeting the department’s Tech Plan while providing customers with a high level of service that builds trust and rapport. The role calls for strong bicycle repair knowledge, practical and honest advice, and adherence to company values and safety programs. The manager supports staffing and scheduling, develops technicians, oversees repair quality and customer communication, and ensures department procedures, inventory, cleanliness, and safety standards are followed. The position is located at #1 Gate 6 Road, Sausalito, CA 94965.

Requirements

At least 3 years of experience with race-level bicycle maintenance for a bike shop.
Strong communication skills, problem-solving ability, and attention to detail.
Strong organizational skills and ability to multitask.
Thoughtful leadership and self-awareness.
High-level knowledge of bicycle mechanics and ability to resolve bicycle-related issues promptly.
Ability to stay current on bicycle trends and technology.
Ability to stand at a bicycle repair stand for an entire eight-hour work shift.
Ability to use hand tools with repetitive motions, including twisting, pushing, and pulling, throughout the workday.
Must be able to work weekends as part of a regular schedule.
Ability to read, comprehend, and explain safety rules, operating and maintenance instructions, and procedure manuals in English.
Ability to communicate effectively in spoken and written English.
Ability to perform the listed physical duties, including lifting or moving up to 30 pounds solo and up to 50 pounds from shoulder to height repetitively throughout the day.

Responsibilities

Assist the General Manager with scheduling technician staff.
Assist buyers with product maintenance.
Conduct annual performance reviews of technician staff.
Understand the department Tech Plan and achieve its goals.
Improve productivity through effective booking and staff management.
Schedule staff to ensure appropriate coverage.
Work with and train staff to develop their skills and meet shop goals.
Ensure customers are promptly greeted at the service counter.
Ensure estimates are accurate and clear to customers.
Confirm bikes are ready when promised and ensure customers are notified appropriately.
Verify the quality of repair work.
Apply the company’s Rules of Customer Service to resolve customer conflicts.
Teach, encourage, and coach staff to maintain a successful and productive team.
Set clear expectations and direction, and give direct feedback for improvement.
Recognize excellent staff performance and correct negative behavior when needed.
Execute warranty and shipping procedures properly.
Manage the labor schedule according to company standards.
Keep department inventory tagged, organized, and accurate.
Maintain cleanliness and safety standards.