Mental Health Crisis Case Manager-Day/PM's-LOH Assessment & Referrals

Endeavor Health•Naperville, IL

3d•$36 - $56•Onsite

About The Position

The BH Crisis Case Manager conducts crisis clinical assessments for patients seeking treatment at Edward Hospital and Elmhurst Hospital. The role assesses patients’ clinical needs, obtains an initial diagnostic impression, and confirms it during disposition with a physician or designee. Assessments include vital signs, weight, blood alcohol, and BMI calibration for the applicable population. The Case Manager reviews prior documentation and develops a case formulation before making treatment referrals appropriate to the patient’s medical and psychiatric status and symptoms. The position collaborates with multidisciplinary hospital teams, families, support systems, referral sources, and community agencies to support assessment, treatment, admission, and discharge planning. It participates in care conferences and emergency department huddles, supports bed-management coordination, and assists hospital staff with admission paperwork and patient rights. The role also applies knowledge of hospital admission policies and regulations, behavioral health reimbursement systems, and utilization management; obtains and documents insurance precertification when needed; and coordinates handoffs to the Utilization Management department. The Case Manager maintains accurate, timely medical records, identifies and reports potential or actual problems, and provides education to patients and families about illness, disability, and related personal, family, and social effects. The role may serve as a backup for Assessment Specialists and supports the orientation and development of new crisis case managers and department employees. This is a full-time position at LOH, scheduled for 36 hours per week from 10 a.m. to 10 p.m. The listed hourly pay range is $35.85–$55.57; the rate offered depends on factors including expertise and years of experience.

Requirements

Master’s degree or higher in a behavioral health field.
High level of communication skills to interact effectively with others in very difficult situations.
Knowledge of DSM-5 diagnostic criteria, ICD-10, and InterQual/MCG standards.
At least two years of previous assessment experience.
Current licensure as a Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Clinical Professional Counselor (LCPC).
CPI certification within 90 days of the position start date.
Current CPR certification issued by the American Heart Association or Red Cross within 90 days of the position start date.

Nice To Haves

At least two years of experience in crisis or emergency services or a behavioral health setting.
Knowledge of patient rights and laws pertaining to mental health.
Current State of Illinois driver’s license if selected to perform related duties at an alternate location. If using a personal vehicle, automobile liability coverage as required by law must be maintained, and evidence of coverage may be requested.

Responsibilities

Conduct crisis clinical assessments for patients seeking treatment at Edward Hospital and Elmhurst Hospital.
Assess patients’ clinical needs, obtain an initial diagnostic impression, and confirm it during disposition with a physician or designee.
Assess vital signs, weight, blood alcohol, and BMI calibration for the applicable population.
Review prior documentation and complete case formulation before assessment and disposition.
Provide treatment referrals consistent with patients’ medical and psychiatric status and symptoms.
Identify potential or actual problems that may adversely affect patients or the department and report situations immediately.
Oversee follow-up with referral sources as appropriate.
Obtain collateral information from families and support systems through interviews or phone calls.
Consult with multidisciplinary hospital treatment team members regarding assessment, treatment, and discharge planning for patients with mental health problems.
Complete admission paperwork and serve as a resource to hospital staff on admission paperwork and patient rights.
Contact and coordinate with families and community agencies as appropriate.
Participate in care conferences and emergency department huddles to discuss social, financial, and discharge-planning factors that may affect patient responses to treatment.
Apply knowledge of hospital admission policies, including EMTALA, the Illinois Mental Health Code and Confidentiality Act, and HIPAA.
Apply knowledge of behavioral health reimbursement systems, managed care contracts, utilization management processes, Medicare, and Medicaid.
Obtain insurance precertification when necessary, document precertification information in Epic, and hand off information to the Utilization Management department.
Facilitate bed-management planning and coordination with LOH nursing supervisors and LOH ARC Charges.
Provide backup for Assessment Specialists when needed.
Educate patients and families about the effects of illness and disability on personal adjustment, family dynamics, relationships, and social issues.
Maintain accurate and timely medical records, including initial assessments, progress notes, and discharge dispositions.
Provide support and guidance to new BH Crisis Case Managers during and after orientation.
Educate new department employees in assessment, documentation, departmental processes, and legal requirements.

Benefits

Premium pay, including shift, on-call, and holiday pay, based on the employee’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career Pathways to promote professional growth and development.
Medical, dental, pet, and vision plan options.
Tuition reimbursement.
Free parking.
Wellness Program Savings Plan.
Health Savings Account options.
Retirement options with company match.
Paid time off and holiday pay.
Community involvement opportunities.