Case Manager - Mental Health Crisis QMHP (1348)
About The Position
Texas Panhandle Centers is seeking an MCOT Case Manager to provide trauma-informed care, skills training, and treatment planning to adults age 18 and older across Amarillo and the surrounding Texas Panhandle service area. The role offers human services graduates the opportunity to gain direct clinical experience within a supportive, multidisciplinary team. The Case Manager delivers crisis intervention and follow-up, coordinates access to agency and community resources, and supports clients during and after hospital discharge. The position collaborates with community stakeholders and participates in team meetings and case staffing. It serves the upper 21 counties of the Texas Panhandle and may involve travel to rural areas and participation in an after-hours on-call rotation.
Requirements
- Bachelor’s degree from an accredited university in Psychology, Social Work, Nursing, Counseling, Sociology, Human Growth and Development, Special Education, Early Childhood Education, or a related Human Services field for QMHP credentialing.
- Valid Texas Driver’s License and an insurable driving record.
- At least 18 years of age.
- Case Manager I: no experience required.
- Case Manager II: at least 1 year of behavioral health case management experience.
- Case Manager III: at least 2 years of behavioral health case management experience.
- Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
- Employees may be required to use a personal mobile phone for two-factor authentication.
Nice To Haves
- Bilingual English/Spanish skills.
- Previous experience in mental health crisis de-escalation and intervention.
- Understanding of person-centered and trauma-informed care principles.
- Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
- Excellent communication, interpersonal, and conflict resolution skills.
Responsibilities
- Maintain ethical and professional communications using respectful, trauma-informed language.
- Deliver crisis intervention and follow-up services across the upper 21 counties of the Texas Panhandle as part of the Mobile Crisis Outreach Team.
- Collaborate with community stakeholders, including law enforcement, hospitals, and social services, and provide community education about crisis services, mental health conditions, and treatment resources.
- Use a person-centered approach with people experiencing a crisis and document interventions according to agency standards.
- Participate in an after-hours on-call rotation; travel may be required to reach rural areas.
- Visit hospitals to meet clients, establish care plans, and continue providing care after discharge into the community.
- Use evidence-based, person-centered, and trauma-informed practices to build rapport and trusting relationships with clients after a crisis.
- Introduce clients to TPC and community services and coordinate care to facilitate access to resources.
- Participate in multidisciplinary team meetings and case staffing to develop appropriate treatment approaches.
- Meet same-day and next-day documentation requirements and maintain at least 95% compliance for all individuals served.
- Complete other essential functions and tasks necessary to carry out the purposes of the position.
- Adhere to TPC's Business Code of Conduct and report concerns when ethical or business standards are compromised.
Benefits
- Eligibility for Public Service Loan Forgiveness through the employer’s 501(c)(3) designation.
- Low-cost healthcare, including $10 urgent care visits, free Teladoc for the household, and medical, dental, and vision coverage.
- Automatic 1% enrollment into a 457 Plan and up to 6% employer match in a 403(b)/457 Plan.
- PTO accrual, standard holidays, and three annual floating holidays.
- Employer-paid life insurance equal to 1.5 times annual salary, with optional supplemental coverage.
- Optional supplemental insurance coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
