Case Manager - Mental Health Crisis QMHP (1260)

TEXAS PANHANDLE CENTERS • Amarillo, TX

14d • $40,810 - $46,010 • Onsite

About The Position

Texas Panhandle Centers is seeking a Case Manager for its Mobile Crisis Outreach Team (MCOT), serving adults age 18 and older in Amarillo and the surrounding Texas Panhandle service area. The role delivers trauma-informed, person-centered crisis intervention, follow-up care, skills training, treatment planning, and care coordination. It offers direct clinical experience within a supportive multidisciplinary team environment.

The Case Manager works with people experiencing mental health crises, including hospital visits to establish care plans and continued support after discharge into the community. The position coordinates with community stakeholders and connects clients with services provided by TPC and other community organizations. It serves the upper 21 counties of the Texas Panhandle, may involve travel to rural areas, and participates in an after-hours on-call rotation. Documentation must meet same-day and next-day requirements and maintain a compliance average of at least 95%.

Requirements

• Bachelor’s degree from an accredited university in Psychology, Social Work, Nursing, Counseling, Sociology, Human Growth and Development, Special Education, Early Childhood Education, or a related Human Services field for QMHP credentialing.
• Valid Texas Driver’s License and an insurable driving record.
• At least 18 years of age.
• Case Manager I: no experience required.
• Case Manager II: at least 1 year of behavioral health case management experience.
• Case Manager III: at least 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
• Employees may be required to use a personal mobile phone for two-factor authentication.

Nice To Haves

• Bilingual English/Spanish skills.
• Previous experience in mental health crisis de-escalation and intervention.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Responsibilities

• Maintain ethical and professional communications using respectful, trauma-informed care language.
• Deliver crisis intervention and follow-up services across the upper 21 counties of the Texas Panhandle as part of the Mobile Crisis Outreach Team.
• Collaborate with community stakeholders, including law enforcement, hospitals, and social services, and provide community education about crisis services, mental health conditions, and treatment resources.
• Use a person-centered approach with people experiencing a crisis and document interventions according to agency standards.
• Participate in an after-hours on-call rotation and travel as needed, including to rural areas of the Texas Panhandle.
• Visit hospitals to meet with clients, establish care plans, and continue providing care after discharge into the community.
• Use evidence-based, person-centered, trauma-informed practices to build rapport and trusting relationships with clients after a crisis.
• Introduce clients to TPC and other community services and coordinate care to facilitate access to resources.
• Participate in multidisciplinary team meetings and case staffing to develop suitable treatment approaches.
• Meet same-day and next-day documentation requirements and maintain at least 95% documentation compliance for individuals served.
• Complete other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC's Business Code of Conduct and report concerns when ethical or business standards are compromised.

Benefits

• Public Service Loan Forgiveness eligibility through the employer’s 501(c)(3) designation.
• Low-cost healthcare, including $10 urgent care visits, Teladoc at no cost for the household, and medical, dental, and vision coverage.
• Automatic 1% enrollment in a 457 Plan and up to 6% employer match in a 403(b)/457 Plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary, with optional supplemental coverage.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level