Mental Health Crisis Case Manager - NCH - Day/Evening Shift

Endeavor Health•Arlington Heights, IL

7d•Onsite

About The Position

The Mental Health Crisis Case Manager conducts crisis clinical assessments for patients seeking treatment in the emergency department, assesses clinical needs, and obtains an initial diagnostic impression and confirmation during disposition with a physician or designee. The role reviews prior documentation and case formulation, assesses patient vital signs, weight, blood alcohol level, and BMI, and recommends treatment referrals consistent with the patient’s medical and psychiatric status and symptoms. The case manager identifies and promptly reports actual or potential problems that may affect patients or the department, follows up with referral sources, and obtains collateral information from families and support systems. The position consults with multidisciplinary hospital treatment teams on assessment, treatment, and discharge planning; supports staff with admission paperwork and patient-rights questions; coordinates with families and community agencies; and participates in care conferences and emergency department huddles. The role also facilitates bed-management planning with Endeavour inpatient psychiatric units, educates patients and families about the effects of illness and disability, and follows up on mandated-reporter documentation with local and state agencies in accordance with HIPAA guidelines. This is a full-time position at Northwest Community Hospital, scheduled for 36 hours per week, from 11:00 to 11:30 p.m., with rotating weekends and holiday work.

Requirements

Master’s degree or higher in a behavioral health field.
Current State of Illinois Registered Nurse license, or a State of Illinois LSW, LCSW, LPC, LCPC, or LMFT license.
Experience with group, individual, and family therapy.
Experience with adolescents and families in crisis.
Familiarity with Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
Knowledge of patient rights and laws pertaining to mental health.
Minimum of two years of experience in crisis/emergency services; behavioral health setting preferred.

Nice To Haves

Experience in a behavioral health setting.
Emergency room mental health therapy skills.

Responsibilities

Conduct crisis clinical assessments for patients seeking treatment and assess their clinical needs.
Obtain an initial diagnostic impression and confirmation during disposition with the physician or designee.
Assess patients, including vital signs, weight, blood alcohol level, and BMI.
Review previous documentation before assessment and case formulation.
Provide treatment referrals consistent with patients’ medical and psychiatric status and symptoms.
Identify actual or potential problems that may adversely affect patients or the department and report situations immediately.
Follow up with referral sources as appropriate.
Obtain collateral information from families and support systems through face-to-face interviews or phone calls.
Consult with multidisciplinary treatment team members on assessment, treatment, and discharge planning for patients with mental health problems.
Complete and serve as a resource to hospital staff on admission paperwork and patient rights.
Contact and coordinate with families and community agencies as appropriate.
Participate in care conferences and emergency department huddles to discuss social, financial, and discharge-planning factors that may affect patient responses to treatment.
Facilitate bed-management planning and coordination with Endeavour inpatient psychiatric units.
Educate patients and families about the effects of illness and disability on personal adjustment, family dynamics, relationships, and social issues.
Follow up on documentation with local and state agencies as a mandated reporter, in accordance with HIPAA guidelines.