Beverage Supervisor

Churchill Downs•Sioux City, IA

About The Position

The Beverage Supervisor oversees the daily supervision and operational effectiveness of bars and other beverage outlets at Hard Rock Hotel & Casino Sioux City. The role supports beverage staff hiring, training, development, assignments, and performance; helps maintain beverage menus and recipe knowledge; and assists with financial objectives, labor levels, cost controls, and sales promotions. The supervisor also supports bartenders and servers as needed, interacts with guests and team members to promote satisfaction, communicates guest feedback to management, and ensures compliance with health, safety, food handling, and hygiene standards.

Requirements

Demonstrated leadership and management skills.
Excellent verbal and written communication skills.
Excellent customer service and interpersonal skills.
Detail-oriented and thorough, with strong organizational and time-management skills.
Strong and accurate money-handling skills.
Ability to work under stress in a fast-paced environment.
Knowledge of and ability to operate point-of-sale systems.
Knowledge of wines, alcohol, and mixed drinks, as well as gaming operations etiquette.
High school diploma or equivalent preferred.
Degree in a relevant field preferred.
Two years of progressive experience in high-volume food and beverage operations preferred.

Nice To Haves

High school diploma or equivalent.
Degree in a relevant field.
Two years of progressive experience in high-volume food and beverage operations.

Responsibilities

Assist with hiring, training, developing, and supervising beverage staff.
Assist with planning workloads and staff assignments; train, motivate, and evaluate beverage staff.
Assist with beverage menu updates and ensure team members are trained on recipes.
Assist in developing short- and long-range liquor sales objectives while maintaining budgeted labor and staffing levels.
Manage departmental financial data and related documents to maintain effective cost and portion controls.
Work with department management to review beverage activities and implement companywide and local sales promotions.
Assist bartenders and beverage servers with general duties, including drink preparation, as needed.
Promote guest satisfaction through ongoing interactions with guests and team members throughout the facility.
Communicate guest compliments and complaints to management in a timely manner.
Maintain and enforce compliance with applicable health, safety, food handling, and hygiene codes and standards.
Perform other related duties as assigned.