BEVERAGE SUPERVISOR

The Pueblo of Sandia•Albuquerque, NM

2d•$21 - $24•Onsite

About The Position

The Beverage Supervisor oversees beverage operations across the resort’s bars and restaurants, including Thur P’a Lounge, Governor’s Room, Ba Shie, and the pool area. The role is responsible for maintaining high service standards, supporting revenue growth, and creating a positive guest experience. It also leads beverage employees and helps foster a collaborative, supportive team culture grounded in integrity, fairness, communication, and recognition of performance excellence. The supervisor manages staffing, scheduling, training, beverage inventory and supplier relationships, daily financial documentation, guest feedback, responsible alcohol service, product quality, sanitation, and compliance with applicable regulations and internal procedures. The position also handles guest-service concerns, employee coaching and performance matters, incident documentation, register closeouts, and communication with department management. Regular attendance and completion of assigned work schedules are essential.

Requirements

High school diploma, GED certification, or equivalent.
Two years of supervisory experience in a bar or lounge with a full liquor license.
Must be at least 21 years of age.
Must obtain and maintain a New Mexico Alcohol Server’s License before the hire date.
Must successfully pass a stringent background investigation.
Must complete pre-employment and random drug screening.
Knowledge of beverages, including cocktails, wines, spirits, and non-alcoholic drinks, as well as industry trends and best practices.
Ability to motivate, coach, and develop a team and supervise associates.
Strong customer-service skills, including creating positive guest experiences and effectively resolving guest issues and conflicts.
Proficiency in beverage operations, including inventory control, staffing, scheduling, and software and technology tools.
Basic P&L knowledge and understanding of purchasing and beverage and food handling.
Knowledge of local and state liquor laws and safety and sanitation standards.
Ability to assist with interviewing, hiring, orientation, and training.
Ability to foster collaboration and teamwork among staff.
Detail orientation and a strong customer-service focus.
Ability to maintain confidential information.
Interpersonal skills to respond appropriately to others and adapt to different people and situations, including difficult, hostile, or distressed people.
Experience with Point-Of-Sale programs.
Ability to maintain high standards of personal hygiene.
Ability to communicate shared goals and show appreciation and ongoing support for team members.
Ability to meet the stated physical requirements, including lifting, pushing, and pulling up to 50 pounds.

Nice To Haves

Two years of college.
Six months of food or restaurant experience.

Responsibilities

Oversee the operation of beverage outlets, ensuring smooth functioning and alignment with established standards.
Interview, hire, train, schedule, assign, and direct beverage employees; address complaints and resolve problems.
Complete required daily financial tools and reports, including shift paperwork reconciliation, nightly log recaps, and end-of-shift walkthrough forms.
Lead and motivate beverage staff while fostering teamwork and a culture of service excellence.
Manage beverage inventory, including ordering, receiving, and stock rotation, to maintain availability and limit waste and spoilage.
Manage supplier relationships and ensure product quality and cost effectiveness.
Solicit guest feedback, interact directly with guests, review comment cards, and follow up in a timely manner.
Maintain a neat, clean, organized, safe, and comfortable environment and ensure compliance with Indian Health Services standards and regulations.
Ensure service equipment is handled safely and report mechanical problems for repair.
Coach and support employees, enforce applicable regulations, internal controls, policies, procedures, and appearance and uniform guidelines.
Appraise assigned employees and develop corrective action plans with assistance from departmental management.
Submit requisitions and oversee product transfers to designated locations.
Communicate responsible alcohol service expectations to staff, hold staff accountable, and take charge of cutting off patrons who have been refused alcohol service.
Ensure incident documentation is completed daily.
Ensure beverage products meet standardized recipes and staff complete temperature logs every shift.
Ensure IG cash registers are maintained and closed out at designated shift times.
Complete computer-based learning as needed.
Maintain open and effective communication with department management, including timely email responses.
Perform additional duties as assigned or requested by beverage management.
Maintain punctual and regular attendance and report to work according to the assigned schedule and attendance policy.