Beverage Supervisor

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

The Beverage Supervisor is responsible for the daily activities of beverage department personnel and performs special services as required. The role partners with peers to promote effective communication, teamwork, and ilani’s core values. The supervisor promotes superior guest service and a positive organizational culture, trains and mentors new hires, communicates and inspects service policies and standards, and creates schedules while supervising staff. The role oversees Leads and Trainers, alcohol service practices, beverage inventory and asset management, team member evaluations, and special-event staffing. It also provides coaching and counseling, participates in planning meetings, maintains confidentiality, and contributes to other duties and special projects as assigned.

Requirements

High School Diploma, GED, Recognized Equivalent of a High School Diploma (RED), or Foreign High School Diploma (FHD).
Two years of alcohol beverage server or bartender experience in a high-volume environment, preferably on a casino floor.
Excellent interpersonal skills and the ability to foster a supportive and enabling team environment.
Ability to work various shifts and flexible hours.
Excellent communication skills.
Ability to lift 50 pounds, bend, reach, and stand for eight hours.
Willingness to work in a smoking environment.
Willingness to adhere to company health and safety measures.

Responsibilities

Promote superior guest service.
Maintain a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Facilitate introductory training and mentorship for new hires.
Communicate and inspect policies and standards to ensure consistent service.
Create and manage schedules and supervise 8 to 34 or more staff per shift, depending on business levels.
Direct the daily work of Leads and Trainers to support guest service.
Ensure alcohol service guidelines are followed, including deciding whether alcohol service to guests should continue.
Manage beverage product inventory and assets.
Conduct probationary and annual evaluations of hourly team members as instructed.
Create special-event schedules for Bartenders, Servers, and Bar Backs.
Recommend hiring and termination decisions in conjunction with the disciplinary process; recommendations are given particular weight.
Coach and counsel team members as required.
Attend monthly planning meetings as required.
Maintain confidentiality of sensitive information.
Perform other duties and special projects as assigned.