Beverage Supervisor

JACK Entertainment•Cleveland, OH

About The Position

The Beverage Supervisor oversees beverage team operations, including staffing, training, certification validation, safety and hygiene procedures, inventory, cost control, and reporting. The role provides leadership and coaching, holds team members accountable, and supports a safe, welcoming environment that promotes guest satisfaction and efficient operations. The supervisor also collaborates with other departments and identifies and implements improvements to processes and team and guest satisfaction. The position requires flexibility to work varied shifts, including nights, weekends, and holidays as needed. Candidates must be at least 21 years old and present a neat, professional appearance. A high school diploma or GED is required; a degree in Beverage Management is preferred.

Requirements

High school diploma or GED.
1–2 years of supervisory experience in the food and beverage industry or a restaurant.
Effective professional communication in English, verbally and in writing; ability to read, write, speak, and understand English.
Ability to work independently and as part of a team.
Ability to respond calmly and make rational decisions when handling employee conflicts.
Ability to manage multiple projects and adapt to changing priorities and unforeseen obstacles.
Ability to speak distinctly and persuasively.
Knowledge of Microsoft Suite.
Ability to interact with customers, the public, and coworkers.
Must be at least 21 years of age.
Must present a neat and professional appearance.
Must be able to sit, stand, or walk for extended periods (four hours).
Must be able to move throughout the property and between floors via stairs (at least 20 steps) or escalator.
Must be able to lift and carry up to 50 pounds and push, pull, reach, bend, twist, stoop, and kneel.
Must respond to visual and aural cues.
Must have manual dexterity to operate a computer and other necessary office equipment.
Must tolerate areas with dust, loud noises, and bright lights.
Must be able to work varied shifts, including nights, weekends, and holidays as needed.

Nice To Haves

Degree in Beverage Management.

Responsibilities

Ensure adequate staffing of all bar areas and train bartenders, cocktail servers, bar porters, and beverage team members.
Establish policies and procedures for beverage team members, including safety and personal hygiene.
Prepare cost and revenue reports; review and adjust department reports before submission.
Maintain inventory and cost control.
Ensure team members’ required certifications are validated.
Conduct routine inspections of bar areas and equipment.
Interview, hire, commend, discipline, and terminate beverage team members as needed, following progressive discipline procedures.
Attend departmental meetings and administrative hearings as required.
Perform additional related duties as requested by the VP of Food and Beverage.
Lead by example, foster teamwork and morale, motivate team members, and encourage open communication.
Coach and develop team members, clearly communicate performance expectations, and hold team members accountable.
Recognize and reward individuals and groups for consistent superior performance.
Assess and improve departmental policies, procedures, work processes, and programs to streamline operations.
Facilitate a shared vision and inspire the team to achieve it.
Coordinate with other departments to support guest satisfaction and safe, friendly, comfortable, and efficient operations.
Recommend and implement changes to improve team member and guest satisfaction.