Beverage Supervisor

Muckleshoot Casino Resort • Auburn, WA

2d

About The Position

The Beverage Supervisor supports the mission, vision, and values of Muckleshoot Casino Resort while setting an example through excellent guest service and professionalism. The role supervises beverage operations, including staff hiring support, training, scheduling, work assignments, liquor requisitions and deliveries, inventory, cash handling, and the cleanliness and security of bar and lounge areas. The supervisor addresses guest issues, responds to staffing callouts, supports performance evaluations, keeps staff informed about policies and events, and ensures compliance with alcohol regulations and emergency procedures. The position also helps foster a positive work environment and team member relations, and performs other duties as assigned.

Requirements

• Ability to obtain a Class III B+ gaming license.
• At least one year of hospitality or business courses and liquor board awareness classes.
• One year of supervisory or management experience.
• Some beverage-serving and bartending experience.
• Must maintain a Class 12 Liquor license.
• Must maintain a valid Washington State Health Card/Food Handlers Permit.
• Knowledge of POS systems.
• Knowledge of health and safety standards and required safety regulations.
• Ability to demonstrate intrinsic motivation and work ethic, work efficiently and productively within a team, and communicate excellently.
• Fluency in reading, writing, and speaking English.
• Ability to maintain neat, clean, and healthy work habits.
• Must be 21 years or older.

Responsibilities

• Demonstrate excellent guest service and professionalism and promote MCR’s mission, vision, and values.
• Assist with hiring, training, scheduling, and assigning duties to staff.
• Supervise requisitions of liquor and other beverages from the warehouse to bars and ensure orders arrive within designated timelines.
• Resolve guest issues in a timely and professional manner.
• Verify daily receipts and monthly inventories.
• Keep bar areas neat and clean, ensure closing duties are completed, and direct closing-shift cleaning.
• Inform staff of daily specials, special events, programs, and new policies; keep staff updated on policies and procedures.
• Monitor cash registers and cash-handling functions for Point of Sale (POS) compliance.
• Respond to callouts and adjust staffing to ensure appropriate coverage.
• Assist with performance evaluations and maintain departmental team member files.
• Maintain security of goods and sanitary lounge and bar areas.
• Ensure compliance with State Alcoholic Beverage regulations and proper emergency procedures.
• Create and facilitate a positive work environment, promote positive team member relations, and report issues to appropriate personnel.
• Perform other duties as assigned.

Benefits

• Competitive salary of $29.49 per hour with discretionary performance bonuses twice a year.
• Fully paid medical, prescription drug, dental, and vision coverage for the employee; competitive premiums for dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A and Class B).
• Additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed