Beverage Server Part Time

The Pueblo of Sandia•Albuquerque, NM

4d•$7 - $8•Onsite

About The Position

The Beverage Server provides exceptional beverage service to guests throughout the gaming floor, including slot machines, table games, and the high-limit gaming area. The role involves taking and promptly fulfilling drink orders, maintaining clean service areas, replenishing supplies, operating and checking equipment, and engaging with guests to create a positive experience. Servers assigned to table games approach guests only between deals, when cards are not in play. The position requires knowledge of beverage service, sanitation and food/drink preservation requirements, and the ability to use a point-of-sale system and handle cash accurately. Work is performed indoors in a casino environment and requires availability for a flexible schedule that may include days, nights, weekends, holidays, split shifts, and overtime. The work may involve long hours under stressful conditions, prolonged walking or standing, and lifting at least 25 pounds.

Requirements

High school diploma, GED certification, or equivalent.
Must be at least 21 years of age.
Must successfully pass a stringent background investigation.
Must undergo pre-employment and random drug screening.
Understanding of beverage service procedures and protocols.
Knowledge of minimum temperature requirements for food and drink preservation.
Knowledge of Tribal, federal, state, and local sanitary regulations for food and drink preparation, maintenance, storage, and sales.
Knowledge of basic sanitation in accordance with Indian Health Services requirements.
Ability to understand and accurately relay guest orders through a point-of-sale program.
Strong communication and interpersonal skills, including the ability to deal professionally with the public and attend to customer needs.
Ability to count money and make change correctly.
Experience with point-of-sale programs.
Attention to detail and ability to follow written and oral directions from leadership.
Ability to maintain a safe work environment and work harmoniously and professionally with coworkers and supervisors.
Ability to maintain a high standard of personal hygiene.
Ability to work the required flexible schedule, which may include days, nights, weekends, holidays, split shifts, and overtime.
Ability to work long hours under stressful conditions.
Ability to lift at least 25 pounds.
Ability to perform the physical activities described, including balancing, climbing, crawling, crouching, kneeling, lifting, pulling, pushing, reaching, walking, sitting, standing, stooping, and talking.

Nice To Haves

Experience in a restaurant or food service capacity.

Responsibilities

Provide friendly, professional service to guests within the assigned section and respond attentively to their needs.
Approach guests in the table games area only between deals, when cards are not in play.
Remove empty cups and trash from the gaming area.
Clean casino-floor drink stations, self-service stations, and related equipment in accordance with health and safety requirements.
Replenish supplies such as ice, cups, napkins, and soda bibs, including at self-service drink stations.
Stock refrigerated units to proper bar levels using FIFO rotation and replace empty soda bibs using safe lifting techniques.
Attend daily stand-up meetings and complete computer-assisted training on time.
Complete temperature logs every shift and inform a supervisor when additional products are needed.
Check ice machines, refrigerators, soda fountains, and coffee or hot-cocoa dispensing machines daily, and report problems to supervisors.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Operate the Poker Room POS system, enter correct amounts, provide correct change, and account for cash, charge, and complimentary sales according to procedure.
Maintain financial controls, keep IG cash registers clean, and accurately present checks to Poker Room guests.
Maintain punctual and regular attendance according to the assigned schedule and attendance policy.
Serve as an initial point of contact for guest inquiries, resolve issues promptly, and work to ensure guest satisfaction.
Perform other job-related duties as assigned.