Food & Beverage Server (Part Time)

TPC Network•Memphis, TN

About The Position

The Food & Beverage Server ensures newly seated guests receive prompt attention, takes their orders, and courteously serves food and beverage requests. The role serves members and guests in dining room, grill, pub, and event settings while following TPC Brand Standards, operating procedures, and applicable laws and safety requirements. The position has no direct supervisory responsibilities, and travel is not expected.

Requirements

Thorough knowledge of food and beverage service procedures, normally acquired through a high school education or equivalent and one or two additional years of experience.
Ability to comply with applicable federal, state, and local safety and health regulations.
Ability to stand, walk, sit, kneel, use hands to handle or feel, and talk or hear regularly.
Ability to lift and/or move up to 25 pounds regularly.
Close, depth, color, distance, and peripheral vision, and ability to adjust focus.

Responsibilities

Greet arriving guests at the assigned station and help them feel welcome.
Communicate menu specials and changes, answer questions, and accurately take guest orders.
Refill work stations at the beginning and end of each shift; keep stock prepared and ready for use.
Report member or guest complaints to a supervisor promptly and help resolve problems courteously and professionally.
Continuously clean and maintain Food and Beverage areas.
Serve food and beverages according to menu specifications and established standards; prepare soft beverages under standard operating procedures.
Perform assigned side work, including polishing, rolling, and organization.
Track cash tips separately from any cash bank; handle cash, make accurate change, record credit cards and member charges, and verify charges and account postings, including required identifying information and authorization codes.
Complete requisition forms for supplies as needed and maintain daily par stock inventory control.
Use appropriate garnishes, china, glassware, and flatware for food and beverages.
Inform the Director of Food and Beverage, Dining Room Manager, or captain about members or guests who may be intoxicated; do not serve anyone who is clearly intoxicated.
Open the dining room, grill, and/or pub and maintain clean, accommodating areas that meet quality standards.
Set up and break down dining room and banquet tables, chairs, display tables, carts, decorations, and other equipment according to reservations and event plans.
Forward member and guest comments and complaints to a supervisor immediately.
Follow R.A.M. or Tips program guidelines and applicable state and federal laws and regulations concerning alcohol, cigarettes, and tobacco.
Operate according to PGA TOUR Golf Course Properties, Inc. guidelines, policies, standards, and constraints.
Adhere to service procedures in TPC Brand Standards.
Perform special projects or other assigned duties.