Food & Beverage Server (Part Time)

Tournament Players Club•Memphis, TN

About The Position

The Food & Beverage Server ensures newly seated guests receive prompt attention, takes their orders, and serves food and beverage requests courteously. The role involves guest service, food and beverage preparation and delivery, cash and charge handling, stock and work-area upkeep, and setting up dining and event spaces. The position requires compliance with TPC brand standards, company policies, and applicable laws and safety regulations. Travel is not expected, and the position has no direct supervisory responsibilities.

Requirements

Thorough knowledge of food and beverage service procedures, normally acquired through a high school education or equivalent plus one or two additional years of experience.
Ability to stand, walk, sit, kneel, handle or feel items with the hands, and talk or hear regularly.
Ability to regularly lift and/or move up to 25 pounds.
Close, depth, color, distance, and peripheral vision, and ability to adjust focus.
Ability to comply with applicable federal, state, and local safety and health regulations.

Responsibilities

Greet guests at the assigned station and make them feel welcome.
Communicate menu specials and changes, answer questions, and accurately take orders.
Refill work stations at the beginning and end of each shift and keep stock prepared for use.
Inform a supervisor of guest complaints or concerns and handle problems courteously and professionally.
Clean and maintain Food and Beverage areas and perform assigned side work, including polishing, rolling, and organizing.
Serve food and beverages according to menu specifications and standard operating procedures; use appropriate garnishes, china, glassware, and flatware.
Prepare and serve soft beverages according to standard operating procedures.
Maintain accountability for cash tips separately from any cash bank; handle cash, make accurate change, record credit cards and member charges, and verify charges and authorizations.
Complete requisition forms for needed supplies and maintain daily par-stock inventory control.
Notify the Director of Food and Beverage, Dining Room Manager, or captain if a guest may be intoxicated, and do not serve guests who are clearly intoxicated.
Open the dining room, grill, or pub and keep the area clean and accommodating according to quality standards.
Set up and break down dining and banquet tables, chairs, displays, carts, decorations, and other equipment according to reservations and event plans.
Forward guest comments and complaints to a supervisor immediately.
Comply with R.A.M. or Tips program guidelines, applicable alcohol, cigarette, and tobacco laws and regulations, PGA TOUR Golf Course Properties, Inc. policies, and TPC Brand Standards.
Perform special projects and other assigned duties.