Beverage Server

PENN Entertainment • Jackpot, NV

14h

About The Position

The Beverage Server is responsible for knowing cocktails and prices to ensure beverage orders are taken and delivered properly. The role involves suggesting and upselling cocktails, anticipating guest needs, serving tables in order of arrival with reasonable exceptions or as directed by a supervisor, and notifying the immediate supervisor of critical supply or service issues. The Beverage Server also completes assigned side work and daily tasks, follows safety rules and cash-handling procedures, maintains a clean workstation, and presents a positive, professional image while providing superior customer service.

Requirements

• High school diploma or equivalent.
• Cash-handling experience.
• Must be at least 21 years of age.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.

Nice To Haves

• One year of experience in a fast-paced food service or similar environment.

Responsibilities

• Know cocktails and prices to ensure beverage orders are taken and expedited properly.
• Suggest and upsell cocktails.
• Observe and anticipate guests’ needs and fulfill additional requests.
• Serve tables in order of arrival, except in common-sense situations or as directed by a supervisor.
• Inform the immediate supervisor of critical supply or service situations.
• Complete assigned side work and additional daily tasks.
• Practice and observe safety rules and regulations, and encourage others to do the same.
• Perform related duties as assigned.
• Conduct oneself in a manner that reflects a positive professional image.
• Greet guests with a smile and a pleasant disposition.
• Keep the assigned workstation clean, including ashtrays and caddies.
• Follow cash-handling procedures in the food and beverage manual.
• Follow the calling order when ordering cocktails.
• Provide superior customer service in accordance with department and company standards and programs.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED