Beverage Server

Caesars Entertainment•Chandler, OK

12h

About The Position

The Beverage Server provides fast, friendly, professional beverage service to casino guests. The role includes personalized guest interaction, promoting casino events and Caesars Rewards, taking and delivering drink orders, handling money, and monitoring alcohol consumption in accordance with responsible alcohol management training and property guidelines. Beverage Servers maintain clean, stocked work areas, follow company service standards, and collaborate with beverage team members. The position requires a flexible schedule that may include evenings, nights, weekends, holidays, and overtime.

Requirements

High school diploma or GED.
Must be at least 21 years of age.
Able and willing to read, write, speak, and understand English.
Basic math skills to count money and present change correctly.
Knowledge of guest charge procedures.
Excellent customer service and communication skills.
Ability to work at a fast pace in mentally and physically stressful situations.
Knowledge of, or ability to learn, tray service and cocktail ingredients.
Ability to work the required schedule, which may include nights, weekends, holidays, and overtime.
Must meet professional appearance standards prescribed by company policy.
Must be able to get along with co-workers and work as part of a team.
Must be able to respond to visual and auditory cues.
Must be able to work a reasonable amount of overtime when required.

Responsibilities

Provide personalized service, use guests’ names, and resolve service problems according to Service Recovery guidelines.
Represent the company as an ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Promote casino events and programs, and work with Caesars Rewards to encourage new card signups and explain benefits.
Provide fast, friendly, professional beverage service and supplement beverage trays with extra products to provide immediate or interim guest satisfaction.
Monitor guests’ alcohol consumption and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promote guests’ sense of luck on the gaming floor by wishing them luck and minimizing wait times.
Take drink orders, communicate with bartenders using the proper calling order, assist with drink preparation, and present drinks to guests.
Handle money according to departmental procedures.
Work collaboratively with beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
Maintain a clean, stocked workstation and clear empty glasses from the workstation or service area.
Serve guests according to the company’s standard sequence of service.
Follow the Everyone Greets Everyone policy by acknowledging guests and team members within 10 feet and initiating a friendly verbal greeting within 5 feet, while actively looking for opportunities to greet others.
Participate in mandatory meetings and pre-shift BUZZ sessions.
Meet attendance guidelines and comply with state, federal, and regulatory policies and procedures.
Perform other duties as assigned.