Beverage Server

North Fork Mono Casino & Resort•Notarb, CA

5d•Onsite

About The Position

The Beverage Server is responsible for serving alcoholic and non-alcoholic drinks to Guests on the casino floor, whether purchased or complimentary. This includes taking orders, delivering drinks, and ensuring Guest satisfaction while adhering to alcohol service regulations. The position is also responsible for maintaining cleanliness of their assigned area, collecting glassware on the casino floor, and processing payments. The Beverage Server must have a passion for Guest service, providing a friendly and positive attitude, anticipating Guest needs, and ensuring an exceptional Guest experience. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Beverage Supervisor.

Requirements

Familiarity with different types of alcoholic and non-alcoholic drinks, including mixed drinks and popular brands.
Comprehensive beverage knowledge with some culinary background or experience preferred.
Proficiency in handling cash transactions, making change, and balancing cash drawers.
Excellent communication and interpersonal skills are crucial for interacting with Guests, building rapport, and ensuring a positive experience.
The ability to accurately take orders, handle payments, and maintain cleanliness is essential.
Ability to handle multiple orders, track inventory, and manage cash transactions simultaneously.
Ability to handle Guest complaints, resolve issues, and make strong decisions under pressure.
Familiarity with relevant regulations, including Responsible Beverage Service (RBS), gaming regulations, and company policies.
Ability to stand for long periods and carry trays of drinks.
Passion for Guest service and teamwork; creating a positive Guest experience.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

High school diploma or GED preferred.
Minimum of two (2) years in a full-service food and beverage Guest facing environment preferred.
Beverage experience in a casino environment preferred.
Current Food Handler certification and RBS certificate required or ability to acquire one (employer will provide upon hire).

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Greeting Guests, taking drink orders, and delivering beverages efficiently and courteously.
Facilitating food order requests when applicable.
Ensuring Guest satisfaction through friendly and professional service, addressing and resolving Guest complaints in a timely manner, and maintaining a welcoming atmosphere.
Building relationships with players and Guests, understanding their needs and providing excellent Guest service.
Being knowledgeable about the drink menu, beer options, liquor selections and wines by the glass, including all alcoholic and non-alcoholic options.
Attending daily huddles with the beverage team to go over special events, assignments, pertinent info, etc.
Accurately ringing up orders, handling cash and credit card transactions, and balancing cash drawers if applicable.
Ensuring compliance with all relevant regulations, including responsible beverage service, gaming regulations and company policies.
Upselling by promoting and suggesting drinks to Guests to increase sales.
Adhering to all alcohol service regulations and company policies.
Communicating effectively with bartenders, kitchen staff, and other Team Members.
Ensuring all Guests consuming alcoholic beverages are of legal drinking age.
Treating everyone with care, dignity, fairness, and respect.
Performing other job-related duties as assigned.