Beverage Server

Kansas Crossing Casino LC•Pittsburg, KS

About The Position

The Beverage Server provides gracious, kind, and warm service that creates a sense of fondness, reflects Hometown Hospitality, and delivers Fun for casino guests. The role maintains high cleanliness standards in accordance with food-service sanitation codes and requires extensive menu knowledge. The server takes guest orders, anticipates guest needs, delivers orders, and processes payment, while focusing on departmental goals of consistency, quality, and sense of urgency. The position also requires compliance with food-service sanitation, OSHA, Hazcom, alcohol-awareness, and other applicable standards and procedures. Team Members must attend required training, obtain required licenses, follow local laws and regulations, and support casino compliance and responsible-gambling programs.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to interpret and follow written, oral, diagrammatic, or schedule-based instructions.
Ability to resolve problems and conflicts diplomatically and tactfully.
Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence or memos.
Ability to write reports, business correspondence, and procedure manuals.
Attention to detail and accuracy.
Ability to maintain confidential information.
Ability to push, pull, carry, and lift up to 25 pounds, with reasonable accommodations.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.

Nice To Haves

Prior food or beverage service experience preferred.

Responsibilities

Attend pre-shift meetings punctually, participate openly, and maintain a positive attitude.
Provide consistent Hometown Hospitality, deliver Fun, and demonstrate the core values of Fun, Friendly, and Community.
Follow department standards, guidelines, and objectives, including food-service sanitation, OSHA, and Hazcom requirements.
Wash hands frequently and maintain cleanliness, including cleaning spills immediately and cleaning as work proceeds.
Provide high-quality food and beverage service according to sequence-of-service standards and use upselling techniques.
Operate the Point of Sale System according to training.
Follow alcohol-awareness policies and procedures.
Maintain complete knowledge of restaurant and bar menus.
Use chemicals responsibly and as prescribed, ensuring they are stored in properly labeled containers.
Assist supervisors with putting supplies away, follow 5S principles, and date items with the current date.
Interact with guests and others in a gracious, kind, warm, professional, courteous, and responsive manner.
Perform other duties assigned by department or company management.
Attend required casino training and obtain required licenses.
Perform duties in compliance with local laws and regulations, including taking steps to prevent minors from gambling or loitering in gambling areas, drinking alcohol, or purchasing tobacco.
Know the ordinances, regulations, laws, policies, procedures, and problem-gambling programs relevant to the role and property.
Consult appropriate individuals and maintain effective written policies, procedures, and internal controls to support regulatory compliance.
Investigate exceptions, fraud, and potential violations as appropriate and report them to the appropriate management levels.
Report known wrongdoing by any Team Member.