Beverage Server

Chumash Enterprises•Santa Ynez, CA

3d•Onsite

About The Position

Provides exceptional guest service by offering beverages, taking beverage orders, processing payment transactions, and delivering drinks to guests in a timely manner. The Beverage Server interacts with guests, anticipates their needs, and responds to general inquiries. The position serves resort guests in designated beverage service areas and casino settings, and requires compliance with alcoholic beverage service, payment, tip-handling, and gaming-license requirements. The role works in a 24/7 environment and may require flexible scheduling, including nights, weekends, and holidays.

Requirements

High school diploma or GED certificate.
Must be at least 21 years of age to sell or serve distilled spirits. Team Members under 21 but at least 18 may sell or serve beer and wine in non-gaming areas.
Register in the RBS Portal, complete training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of employment.
Successfully complete Serv Safe within 30 days of employment.
Previous experience in guest services.
Basic computer proficiency using Microsoft applications, email, and the internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Demonstrate innovation orientation, attention to detail, oral communication, written communication, and stress tolerance.

Nice To Haves

Previous beverage-serving experience, including alcohol.

Responsibilities

Circulate through the designated beverage service section, greet guests, announce presence, and offer complimentary and for-sale beverages.
Deliver prompt, friendly, professional, and responsive service using greeting and departure phrases and standards established by F&B management.
Obtain and serve guests’ beverage orders, explain drink options, and upsell extended beverage menu offerings.
Communicate with beverage management to provide appropriate service to top-tier Club Chumash players, including Black and Platinum players.
Enter beverage orders into the point-of-sale (POS) system for accurate preparation and product and inventory tracking.
Use the POS system to redeem guests’ Loyalty points.
Generate beverage checks and process payments as applicable.
Assist with bussing cocktail tables and other beverage areas as necessary.
Follow RBS parameters for serving alcoholic beverages, identify guests showing signs of intoxication, and raise concerns with the supervisor or manager on duty.
Complete opening, running, and closing duties.
Maintain knowledge of specialty cocktails, liquor brands, beer, and wine available at the casino bar.
Address guest concerns and resolve issues according to policies and procedures, involving management as needed.
Provide information about resort amenities, events, and promotions to improve guest service.
Maintain knowledge of the casino floor layout, beverage service sections and boundaries, and resort amenities.
Comply with tip reporting and handling procedures.
Promote teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and One.Team.Chumash culture.
Perform other duties as assigned.