Beverage Cocktail Server

Meskwaki Bingo Casino Hotel•Tama, IA

About The Position

The Beverage Cocktail Server serves alcoholic and non-alcoholic beverages to guests in a responsible and professional manner. The role requires timely, courteous service; a focus on guest satisfaction; and compliance with beverage service, alcohol, sales transaction, gaming point and comp redemption, variance, safety, and company policies. The server maintains accurate knowledge of beverage offerings and prices, keeps beverage stations clean and stocked, responds professionally to guest questions and complaints, and reports complaints or signs of intoxication to the shift supervisor. The position also involves sharing tips fairly with bartenders, reporting tips as required, communicating effectively with staff and other departments, safeguarding company assets, and maintaining professional appearance and attendance standards. The server may assist bartenders, attend required meetings and training, and perform other job-related duties. The work may involve loud noise, a smoke-filled environment, exposure to cleaning chemicals, prolonged standing and walking, and frequent physical movement and lifting. Applicants must be at least 18 years old and able to obtain a gaming license under Sac & Fox Gaming Commission regulations. Qualified members of the Meskwaki Nation and other Native American Tribes are encouraged to apply and receive preference under established procedures.

Requirements

Must be at least 18 years of age.
Must be able to obtain a gaming license in accordance with Sac & Fox Gaming Commission regulations.
Must communicate effectively, both verbally and in writing, with staff and guests.
Must have basic math skills and be able to count money and make change correctly.
Must be able to read and understand written policies and procedures.
Must be reliable, courteous, and friendly, and able to work directly with the general public.
Must be flexible with shifts and days off.
Must be able to handle busy and stressful situations.
Must meet all non-supervisory training and education requirements.
Must meet the company's and department's appearance standards, including approved uniform and grooming requirements.
Must be able to stand and walk for prolonged periods; frequently bend, squat, reach above shoulder level, and balance.
Must be able to continuously lift and carry up to 10 pounds, frequently lift and carry up to 25 pounds, and occasionally lift and carry up to 50 pounds.

Nice To Haves

Previous alcoholic beverage service experience is preferred.

Responsibilities

Serve alcoholic and non-alcoholic beverages promptly, courteously, and professionally.
Work to ensure guest satisfaction and provide outstanding guest service.
Follow Cocktail Server Service Standards and all applicable food and beverage policies and procedures.
Monitor alcoholic beverage service and visible signs of intoxication; report guests who appear intoxicated to the shift supervisor immediately.
Maintain accurate knowledge of beverage offerings, menus, and prices.
Follow sales transaction processing and reporting procedures, including processing gaming point and comp redemption purchases on the POS/Hotel System using a guest's Club Meskwaki Card.
Follow the Food & Beverage Variance Policy.
Keep cocktail and self-serve beverage stations clean, stocked, and orderly.
Answer guest questions about food and beverage venues, casino promotions, and related matters.
Handle guest complaints professionally and notify the shift supervisor of complaints.
Share tips fairly with bartenders and report tips in accordance with company policy and federal regulations.
Maintain knowledge of information in the department and venue Memo Books.
Communicate and work effectively with staff, other departments, and outside representatives.
Safeguard and account for owners' assets and comply with applicable department, company, Sac & Fox Gaming Commission, and National Indian Gaming Commission policies and procedures.
Monitor the casino environment and follow established safety procedures to protect guests and coworkers.
Report to work on time in professional attire and meet personal appearance and cleanliness standards.
Use safety equipment as required and comply with departmental safety regulations.
Attend required meetings and training sessions.
Assist bartenders as needed and perform other job-related duties as assigned.