Beverage Bar Back
About The Position
The Beverage Bar Back provides friendly, excellent service to customers and keeps beverage areas clean and stocked. The role delivers requisitioned supplies to bars, prepares beverage stations, handles small wares, supports bar cleanliness and maintenance, and assists beverage servers and other casino teams. Duties are performed in accordance with Seneca Gaming Corporation policies, procedures, Internal Control Standards, and objectives. The position requires effective English communication and extensive physical activity, including pushing, pulling, lifting, bending, walking, and reaching. Work takes place in a fast-paced casino environment where smoking is permitted and noise may range from moderately loud to loud. Hours are determined by a 24-hour schedule, and duties and expectations may change as needed.
Requirements
- Must be at least 18 years old upon employment.
- Must be able to communicate effectively in English and possess excellent communication skills.
- Must be able to speak effectively with the public, employees, and customers.
- Must be able to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
- Must be able to operate juice guns, cutting boards, soda guns, ice machines, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
- Must be able to stand, walk, and move throughout all areas of the casino.
- Must maintain physical stamina and an appropriate mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
- Must be able to lift up to 50 pounds and bend, pull, and carry beverage stock to and from refrigerators and cabinets.
- Must perform physical tasks including pushing, pulling, lifting, bending, walking, and reaching; loaded carts may weigh 100 to 500 pounds.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous customer service experience preferred.
Responsibilities
- Provide exceptional, friendly, and professional customer service and maintain a professional working environment with supervisors, managers, and staff.
- Follow food and beverage policies, procedures, liquor laws, TIPS Certification and Alcohol Awareness requirements, and food-safety procedures.
- Complete required Seneca Gaming Corporation training programs within nine months of starting employment.
- Understand and comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
- Attend necessary meetings.
- Know casino promotions and events, answer customer questions, and inform customers about upcoming events and facilities.
- Obtain supplies and equipment for beverage stations and place fruit, glasses, and silverware in designated locations.
- Prepare fruit, fill ice bins, and clean ashtrays.
- Transport loaded carts from the liquor storeroom to casino bars; unload and stack orders in designated areas, then return carts to the storeroom.
- Handle and maintain small wares and clear debris from bars and tables.
- Remove trash, empty boxes, and soiled bar towels one to four times per shift.
- Thoroughly clean mats and floors behind bars on swing and graveyard shifts.
- Exchange empty liquor bottles for full bottles in the pump room.
- Change Bag-in-Box containers and CO2 tanks, and tap kegs.
- Collect and return beer bottles to the recycling room and deliver empty liquor bottles to the liquor storeroom.
- Deliver ice to bars when called upon.
- Assist beverage servers and EVS with casino-floor maintenance.
- Obtain and deliver guest food orders as needed.
- Occasionally work as a Beverage Bartender when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
