Beverage Bar Back
About The Position
The Beverage Bar Back provides friendly, professional service to customers and keeps beverage areas clean and stocked. The role delivers bar supplies from the liquor storeroom to beverage stations, prepares fruit and ice, maintains small wares, clears debris, handles trash and recycling, and performs other bar-support tasks. Duties are performed under Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position involves physical work in a fast-paced casino environment where smoking is permitted and noise is usually moderately loud, rising to loud on the casino floor. Hours are determined by a 24-hour schedule. The starting rate is $10.70; compensation is negotiable based on experience and education.
Requirements
- Must be at least 18 years old upon employment.
- Ability to communicate effectively in English and speak effectively with the public, employees, and customers.
- Excellent communication skills and ability to interact effectively with customers and employees.
- Ability to resolve problems and conflicts diplomatically and tactfully.
- Ability to operate juice guns, cutting boards, soda guns, ice machines, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
- Ability to stand, walk, and move through all areas of the casino.
- Ability to maintain physical stamina and an appropriate mental attitude while working under pressure in a fast-paced casino environment.
- Ability to lift up to 50 pounds and bend, pull, and carry beverage stock to and from refrigerators and cabinets.
- Ability to perform physical tasks including pushing, pulling, lifting, bending, walking, and reaching.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous customer service experience preferred.
Responsibilities
- Provide exceptional customer service and communicate pleasantly and professionally with patrons, supervisors, managers, and staff.
- Follow food and beverage policies, procedures, liquor laws, TIPS Certification and Alcohol Awareness requirements, and food-safety procedures.
- Complete required Seneca Gaming Corporation training programs within nine months of employment.
- Understand and comply with information-security policies, including the Seneca Gaming Corporation Acceptable Use Policy.
- Attend necessary meetings.
- Stay informed about casino promotions and events and answer customer questions about them and other facilities.
- Obtain supplies and equipment for beverage stations and arrange fruit, glasses, and silverware.
- Prepare fruit, fill ice bins, and clean ashtrays.
- Transport requisitioned supplies to casino bars using a loaded four-wheel cart, unload and stack orders in designated areas, and return the cart to the liquor storeroom.
- Handle and maintain small wares and clear debris from bars and tables.
- Remove trash, empty boxes, and soiled bar towels one to four times per shift.
- Clean floor mats and floors behind bars on swing and graveyard shifts; exchange empty liquor bottles for full bottles in the pump room.
- Change Bag-in-Box supplies and CO2 tanks and tap kegs.
- Collect beer bottles for recycling and deliver empty liquor bottles to the liquor storeroom.
- Deliver ice to bars when called upon.
- Assist beverage servers and EVS with casino-floor maintenance.
- Obtain and deliver guest food orders as needed.
- Occasionally act as a Beverage Bartender when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
