Beverage Assistant Manager

Belterra Park Gaming•Cincinnati, OH

16d

About The Position

Provide direct and general supervision to Beverage staff to ensure effective and efficient operation of assigned food and beverage operations. The role oversees staff performance and development, service standards, staffing levels, operating procedures, budgets, labor schedules, inventory, cleanliness, and equipment. It also supports the Beverage Manager in maintaining compliant, high-quality beverage operations and ensuring effective communication between front-of-house and back-of-house teams.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a valid gaming license.
Demonstrated supervisory experience in a high-volume restaurant.
At least 3 years of experience directly related to the role's accountabilities.

Responsibilities

Deliver internal and external guest service according to the Boyd Gaming Way, maintaining a friendly, approachable, polite, courteous, sincere, and helpful demeanor.
Staff, schedule, evaluate, train, develop, and monitor team members.
Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.
Apply department objectives, standards, guidelines, and budget to supervise operations effectively, adjusting daily schedules to business levels.
Promote courteous treatment of customers and team members by resolving complaints, answering questions, and providing general service.
Ensure beverage servers, bartenders, bar porters, bar backs, and other outlet team members meet or exceed service standards.
Maintain appropriate outlet staffing levels based on business volumes.
Assist the Beverage Manager with developing and implementing policies, procedures, rules, and operations manuals to support compliance with company and regulatory guidelines.
Create and maintain records, reports, and other required documentation.
Observe and monitor staff adherence to health department regulations.
Assist the Beverage Manager in developing and implementing department management plans, including budgets, labor schedules, and accountability systems.
Ensure proper communication between front-of-house and back-of-house operations and take ownership of assigned areas.
Meet daily deadlines for opening, creating, and posting table-talks for specials; produce sample dishes for pre-shifts in a timely manner; and review nightly special postings, prep-level reports, and critical inventory comparisons.
Conduct periodic quality checks of products and service, including greeting times.
Monitor purchasing, staffing, and inventory to control product and labor costs and waste while adhering to the budget.
Monitor work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
Ensure all stations are properly stocked and set up.
Ensure equipment and working conditions are well maintained.
Maintain the viability and integrity of beverage operations.
Perform other duties as assigned by management.