Beverage Assistant Manager

Gila River Resorts & Casinos • Chandler, AZ

2d

About The Position

The Beverage Assistant Manager provides management support across all levels of the beverage department. The role assists with supervising, coaching, counseling, directing, training, and mentoring the beverage team to meet and exceed quality standards and demonstrate the GILA WAY. It is responsible for effective beverage management in a casino environment and for promoting excellent guest service to internal and external guests.

Requirements

• High school diploma or equivalent.
• Prior experience in food and beverage management.
• Acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
• Ability to perform the GILA WAY: Greet, Interact positively with, Listen actively to, and Appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter able to follow up and complete tasks in a timely manner with minimal supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Possess, or be able to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the position.

Nice To Haves

• Experience working in a fast-paced, high-volume bar, restaurant, or nightclub.

Responsibilities

• Promote and provide excellent guest service experiences to internal and external guests.
• Support effective management of all aspects of the beverage department in a casino environment.
• Ensure compliance with responsible alcohol service policies.
• Assist in supervising team members on proper alcohol handling, cash handling, and workplace safety instructions.
• Maintain a dependable attendance record with extremely infrequent absences or lateness.
• Perform other special projects and duties as assigned.
• Directly supervise multiple employees in accordance with organizational policies and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED