Assistant Beverage Manager

Mystic Lake Casino Hotel•Prior Lake, MN

10d

About The Position

The Assistant Beverage Manager manages staff, activities, and events for the beverage service operation to provide a pleasant guest experience and efficient operations. The role is expected to spend 80% of the time on the floor and 20% on other assigned duties, and requires navigating complex situations with limited or evolving information. The manager complies with alcohol-service standards, procedures, and policies; coordinates service calls for beverage equipment throughout the property; and ensures an adequate, timely supply of beverages across the casino floor. The role oversees day-to-day bar and floor operations, including staffing coverage, schedules, maps, and rotations, while monitoring staff and maximizing revenue opportunities. It ensures responsible alcohol service, recipe and service standards, clean and stocked bars and beverage stations, and properly functioning equipment. The Assistant Beverage Manager resolves guest and staff concerns, reconciles cash-outs, leads hiring and employee development, handles counseling and discipline, completes required paperwork, and conducts pre-shift meetings.

Requirements

Must be at least 21 years of age.
At least two years of combined post-high-school restaurant/bar education and/or restaurant/bar experience.
At least one year of supervisory experience in an alcohol-service environment.
Beginning experience with word-processing, spreadsheet, presentation, and electronic-mail software.
Excellent organization and project-management skills.
Certified Food Service Manager Certificate, or ability to obtain it within one year of employment.

Responsibilities

Manage staff and resolve staff concerns; communicate effectively upward, downward, and laterally.
Manage daily bar and floor operations, including scheduling, maps, and rotations to ensure appropriate coverage.
Maximize revenue opportunities and monitor staff activities to support efficient operations.
Conduct operations in accordance with policies, procedures, safety standards, and responsible alcohol-service requirements.
Ensure bartenders prepare alcoholic beverages according to enterprise recipes and standards.
Reconcile cash-outs for floor servers, concession servers, high-stakes servers, and bar staff.
Resolve guest and staff issues quickly and completely to support exceptional guest service and a positive work environment.
Prepare accurate, up-to-date team-member schedules to accommodate workflow.
Ensure bars and beverage stations are clean, adequately stocked, and have functioning equipment.
Coordinate service calls for property-wide beverage equipment.
Interview, select, hire, promote, train, and develop direct reports; counsel employees and issue disciplinary action as needed.
Complete required paperwork and lead pre-shift meetings for beverage positions, including their content and delivery.
Comply with alcohol-service standards, procedures, and policies.