Assistant Manager, Beverage

Hard Rock Hotel & Casino Ottawa • Tampa, FL

1d

About The Position

The Assistant Manager, Beverage assists in managing the property's beverage staff according to established standards, with the aim of achieving high customer service and satisfaction while meeting financial goals. The role communicates daily needs, requirements, and expectations with management and support staff; may assist with scheduling, planning, timing, and supervising beverage department details; coordinates dining room functions; and monitors costs. It also involves maintaining accurate records, preparing and analyzing reports, resolving guest issues, promoting positive public and employee relations, and maintaining a clean, safe, hazard-free work area. Other duties may be assigned.

Work is typically performed on the casino floor in a fast-paced, guest-smoking environment, with frequent public interaction and excessive noise. The role requires a varied schedule that may include nights, weekends, and holidays. Candidates must obtain gaming licensure by successfully completing required background checks before beginning employment. The employer gives hiring and employment preference to qualified members of the Seminole Tribe, followed by qualified members of other federally recognized Native American tribes.

Requirements

• Two to four years of restaurant supervisory experience, or a combination of education and/or work experience.
• Able to work a varied schedule, including nights, weekends, and holidays.
• Computer literate; knowledge of Excel, PowerPoint, and Word required.
• Ability to read and understand Seminole Tribe of Florida policies and procedures.
• Ability to communicate effectively in English with guests in relation to the position's duties and responsibilities.
• Ability to complete standard Seminole Tribe of Florida forms and reports.
• Ability to work effectively with other management staff to deliver a positive guest service experience.
• Excellent written and verbal communication skills.
• Flexible and adaptable to change; team-oriented and enjoys working with and assisting people.
• Able to exercise independent judgment.
• Articulate, with a professional appearance and demeanor.
• Punctual and able to meet deadlines.
• Able to frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
• Able to frequently lift and/or move up to 50 pounds.
• Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Must successfully complete required background checks and obtain gaming licensure before beginning employment.

Nice To Haves

• Bachelor's degree preferred.
• Associate's degree preferred.
• Casino beverage experience involving 300 or more employees preferred.

Responsibilities

• Assist in managing beverage staff according to established standards.
• Help achieve maximum customer service and satisfaction while meeting financial goals.
• Communicate daily needs, requirements, and expectations with management and support staff.
• May assist with scheduling, planning, timing, and supervision of beverage department details.
• Coordinate dining room functions and monitor costs.
• Maintain accurate records, prepare reviews, and analyze reports.
• Handle guest issues and promote positive public and employee relations.
• Maintain a clean, safe, hazard-free work environment within the area of responsibility.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support team members' health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed