Benefits Specialist - Care Coordinator

Schweitzer Engineering Laboratories (SEL) • Pullman, WA

1d • $37 - $55 • Onsite

About The Position

As a Care Coordinator, you will provide personalized benefits and healthcare navigation support to members and their families. You will help members understand and use their benefits, connect with healthcare providers and available resources, coordinate administrative next steps, and address barriers to accessing care. You will serve as a trusted resource throughout the healthcare journey while maintaining clear boundaries between benefits navigation and clinical care. Medical and treatment-related questions will be directed to the appropriate licensed healthcare professional.

This position is located in Pullman, Washington. The anticipated pay range is $37.45–$55.00 per hour. Starting pay and title are based on job-related factors, including candidate experience, training, knowledge, and skills.

Requirements

• B.A. or B.S. degree in a related field or equivalent experience.
• Minimum two years of related experience or equivalent.
• Proficient knowledge of MS Office.
• Strong customer service experience.
• Ability to maintain confidentiality and use discretion when handling sensitive information and data.
• Demonstrated ability to handle and prioritize tasks across multiple disciplines.
• Excellent communication and interpersonal skills.
• Strong organizational and filing skills.
• Strong writing, documentation, and speaking skills.
• Ability to learn new skills and assume new responsibilities.
• Ability to work cooperatively in a team environment.

Nice To Haves

• Experience helping individuals navigate medical, behavioral health, pharmacy, and community resources.
• Experience working with claims, utilization, referral, eligibility, provider, or benefit information to support healthcare navigation.
• Experience coordinating services among healthcare providers, health plans, pharmacies, vendors, and community resources.
• Experience in employee benefits, healthcare navigation, patient/member services, healthcare administration, provider relations, health plan operations, or a related field.

Responsibilities

• Work directly with members and, when appropriate, caregivers to understand healthcare needs, questions, priorities, and barriers to accessing care.
• Help members understand and navigate healthcare benefits, providers, pharmacies, health plan resources, employer-sponsored programs, and community resources.
• Coordinate non-clinical next steps, including finding in-network providers, supporting provider-initiated referrals, scheduling appointments, arranging follow-up care, and connecting members with appropriate services.
• Identify barriers to accessing care, such as cost, transportation, language, technology, health literacy, food, housing, or caregiver needs, and connect members with available resources.
• With appropriate member consent, communicate with healthcare providers, facilities, health plans, pharmacies, vendors, and other organizations to coordinate services and necessary information.
• Document member needs, support provided, referrals, follow-up activities, and outcomes while protecting confidential information and following HIPAA, privacy, consent, and applicable policy requirements.
• Collaborate with Benefits team members, vendors, and licensed clinical professionals to support member needs, ensure follow-through, and improve healthcare navigation services and resources.
• Direct medical and treatment-related questions to the appropriate licensed healthcare professional.

Benefits

• 100% employee ownership, with an employer-funded employee stock ownership plan (ESOP) and personal 401(k) options.
• Medical, prescription, dental, vision, life, and disability insurance.
• 10 paid holidays.
• Annual vacation accrual starting at 12 days.
• 9 paid sick days.
• Paid family and medical leave covering 90% of pay.
• STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Wellness, fertility, adoption, and flexible spending benefits are also available.

What This Job Offers

• Job Type: Full-time