BENEFITS & ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Chandler, AZ

2d•Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is hiring a Benefits and Eligibility Supervisor for the Chandler Field Office. The position supervises, plans, and coordinates the operations of one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. It administers and supervises eligibility program staff, including staff development and training, succession planning, and performance management. The supervisor works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position in Chandler, Arizona.

Requirements

High school diploma or equivalent education and three years of experience performing eligibility work (listed as the ideal candidate’s qualification).
Knowledge of public assistance eligibility determination processes and federal and state laws, statutes, regulations, policies, and procedures pertaining to public assistance programs.
Knowledge of Family Assistance Administration systems and software; online support, internet and email use; task management; Google; and MS Office software such as Word and spreadsheets.
Knowledge of communication, conflict resolution, mediation, and collaboration techniques; leadership and team building; and system and staff evaluation.
Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
Ability to interpret laws, statutes, rules, regulations, and guidelines for assigned areas.
Ability to manage and supervise employees with diverse skills, educational backgrounds, and cultural backgrounds.
Ability to assess operational needs and staff performance, establish priorities, analyze complex issues, and implement operational procedures.
Valid driver’s license/vehicle use requirements apply because driving or use of a vehicle is an essential job function.
Successfully pass a background and reference check; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.

Nice To Haves

High school diploma or equivalent education and three years of experience performing eligibility work.

Responsibilities

Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
Interpret and clarify program policies and procedures for staff, and implement regulatory or policy changes affecting daily unit operations.
Assist staff with difficult and complex cases through consultation, personally handling some cases, deciding controversial cases, and consulting senior management about recommended actions.
Prioritize and assign unit work to maintain compliance with federal and state mandates and ensure services are timely and accurate.
Conduct quality control and error management and prevention, including case reviews; evaluate accuracy, timeliness, and productivity using program reports; identify error trends; implement corrective action plans; and develop and deliver related training.
Evaluate staffing needs, participate on hiring panels, and recommend effective use of personnel resources.
Help identify suspected fraud cases, prepare summaries of facts for fraud and overpayment matters, represent the agency in hearings and court appeals, and take appropriate action.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System participation and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave, up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities