Benefits & Eligibility Supervisor

Arizona Department of Administration•Chandler, AZ

16h•Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is hiring a Benefits and Eligibility Supervisor for the Chandler Field Office. The position supervises, plans, and coordinates operations for one or more units that determine and issue public assistance and/or social service benefits. It is responsible for effective supervision and administration of eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The supervisor works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position.

Requirements

High school diploma or equivalent education and three years of experience performing eligibility work (selective preference).
Knowledge of public assistance eligibility determination processes and federal and state laws, statutes, regulations, policies, and procedures pertaining to public assistance programs.
Knowledge of Family Assistance Administration systems and software, online support, internet and email use, task management, Google, and MS Office software such as Word and spreadsheets.
Knowledge of communication, conflict resolution, mediation, and collaboration techniques; leadership and team building; and system and staff evaluation.
Skill in written and verbal communication to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
Ability to interpret laws, statutes, rules, regulations, and guidelines for assigned areas.
Ability to manage and supervise employees with diverse skills, educational, and cultural backgrounds.
Ability to assess operational needs and staff performance, establish priorities, analyze complex issues, and implement operational procedures.
Meet driver’s license requirements because driving or use of a vehicle is an essential function of the job.
Successfully pass a background and reference check; employment is contingent on completion of this process and the agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for all newly hired State employees.

Nice To Haves

The ideal candidate will have a high school diploma or equivalent education and three years of experience performing eligibility work.

Responsibilities

Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
Interpret and clarify program policies and procedures for staff, and implement regulations or policy changes affecting day-to-day unit operations.
Assist staff with difficult and complex cases by consulting with employees, handling some cases personally, making decisions on controversial cases, and consulting senior management on recommended actions.
Prioritize and assign unit work to maintain compliance with federal and state mandates and ensure services are timely and accurate.
Conduct quality control and error management and prevention, including case reviews; evaluate accuracy, timeliness, and productivity using program report data; identify error trends; implement corrective action plans; and develop and conduct related training.
Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
Assist in identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.