BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Phoenix, AZ

3d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) determines eligibility for Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The role assists clients in person and by telephone in a fast-paced office environment. The position includes paid classroom and on-the-job training and requires quality interaction and communication with clients, including people and families in challenging and personal situations. While interviewing clients, the specialist gathers information, completes application and interview processes, and enters data using a computer and multiple screens. Work is measured against agency standards for metrics, attendance, service levels, accuracy, and timeliness. This is an in-person, on-site position at the Division of Benefits and Medical Eligibility, Family Assistance Administration, 4635 South Central Avenue, Phoenix, Arizona 85040.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft.
Professional written and verbal communication skills.
A customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks; employment is contingent on completing the process and the agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Attend paid classroom training and on-the-job training.
Provide excellent telephone customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes while entering data on a computer and accessing multiple screens.
Adhere to agency standards for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants of diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation time and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.