Benefits And Eligibility Specialist (Eligibility Interviewer)
About The Position
The Department of Economic Security (DES) is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, in Phoenix, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance for Arizonans. It involves assisting clients in person and by telephone in a fast-paced office environment, completing interviews and applications, and entering information into computer systems. The position is onsite and includes paid classroom training and on-the-job training.
Requirements
- Knowledge of customer service practices.
- Knowledge of navigating computer software applications, including Google Suite or Microsoft applications.
- Professional written and verbal communication skills.
- Customer-friendly, empathetic, and patient approach.
- Computer experience, including typing and navigating multiple systems and screens while speaking with clients by phone.
- Core math skills, including addition, subtraction, multiplication, and division.
- Ability to evaluate information and make appropriate decisions or determinations.
- Ability to access, maintain, review, and interpret information.
- Ability to work independently and interact with others on a team.
- Ability to review and explain eligibility requirements to applicants of diverse backgrounds and guide them to resources.
- Successfully pass background and reference checks.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Nice To Haves
- One year of experience performing eligibility reviews or one year of customer service experience.
- High school diploma or GED.
Responsibilities
- Assist clients in person and/or by telephone in a fast-paced office environment.
- Attend paid classroom training and on-the-job training.
- Provide phone customer service to individuals and families facing challenging and personal situations.
- Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete application and interview processes by entering data on a computer and accessing multiple screens while speaking with clients.
- Meet agency standards for metrics, attendance, service levels, accuracy, and timeliness.
- Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Arizona State Retirement System participation
- Long-term disability plan
- 10 paid holidays per year
- Paid vacation time and sick time
- Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child
- Deferred compensation plan
- Wellness plans
- Tuition reimbursement
- Stipend opportunities
- Infant at Work Program
- Rideshare and public transit subsidy
- Career advancement and employee development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
