BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Cottonwood, AZ

2d•Onsite

About The Position

The Arizona Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, in Cottonwood, Arizona. This is an on-site, in-office customer service role. The specialist determines whether applicants qualify for Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position involves assisting clients in person and by telephone in a fast-paced office environment, including individuals and families facing challenging and personal situations. Paid classroom and on-the-job training are provided.

Requirements

Knowledge of customer service practices.
Knowledge of navigating software applications, including Google Suite or Microsoft.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants and guide them to resources.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Provide customer service to clients in person and by telephone.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete applications and interviews by phone, entering data on a computer and accessing multiple screens.
Meet agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources during the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.