BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Apache Junction, AZ

1d•Onsite

About The Position

The Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, at the Apache Junction Field Office in Apache Junction, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, and provides service to individuals and families seeking assistance. This is an in-person, on-site position in a fast-paced office environment. The specialist assists clients in person and by telephone, conducts interviews, gathers information, completes application processes, and enters data using a computer and multiple screens. The position includes paid classroom training and on-the-job training. Employees are expected to meet agency standards for metrics, attendance, service levels, accuracy, and timeliness. The position pays $18.6159 per hour. The posting lists a closing date of October 26, 2026.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation in software applications, including Google Suite or Microsoft.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate situations and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks; employment is contingent on completing the process and the agency's ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and by telephone in a fast-paced office environment.
Attend paid classroom training and on-the-job training.
Provide customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by phone, entering data on a computer and accessing multiple screens.
Meet agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation time and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.