BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Buckeye, AZ

2d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) determines eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The role provides customer service to individuals and families in challenging and personal situations, gathers information through interviews, and makes eligibility determinations. It is an in-person, onsite position at the Buckeye Field Office. The specialist works in a fast-paced office, assisting clients in person and by telephone. The position includes paid classroom training and on-the-job training. During phone interviews, the specialist completes applications and interviews by entering data on a computer and navigating multiple screens. Work is measured against agency standards for metrics, attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements and guide applicants to resources.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and by telephone in a fast-paced office environment.
Attend paid classroom training and on-the-job training.
Provide excellent in-person and telephone customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes over the phone, entering data on a computer and accessing multiple screens.
Meet agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation time and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.