BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Tucson, AZ

2d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Arizona Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration. The position is based at Northwest Medical Center in Tucson and is an on-site, in-office role; the employee works for the State of Arizona, not the hospital, and must follow applicable hospital rules regarding annual and mandatory vaccinations, testing, and screenings. The specialist determines eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families. The role involves helping individuals and families in challenging circumstances through in-person and telephone customer service, conducting interviews, collecting information, completing applications, and entering data using multiple computer screens. Paid classroom and on-the-job training are provided. Work takes place in a fast-paced office environment and is measured against agency standards for metrics, attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks; employment is contingent on completing the process and the agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.
Abide by hospital rules and policies regarding annual and mandatory vaccinations, testing, and screenings.
If driving or vehicle use is an essential job function for State business, meet the stated driver’s license requirements.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and by telephone in a fast-paced office environment.
Attend paid classroom training and on-the-job training.
Provide customer service to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by phone, entering data on a computer and accessing multiple screens.
Meet agency standards for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources during the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.