Benefits & Eligibility Supervisor
About The Position
The Arizona Department of Economic Security is seeking an experienced, highly motivated Benefits and Eligibility Supervisor for the Tempe Field Office. The position supervises, plans, and coordinates one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. It administers the division’s eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The supervisor works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position.
Requirements
- High school diploma or equivalent education.
- Three years of experience performing eligibility work.
- Successfully pass a background and reference check.
- Meet driver’s license requirements because driving or use of a vehicle is an essential function of the job.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.
Nice To Haves
- Experience or knowledge in federal, state, and agency statutes, rules, and regulations applicable to the assigned area.
- Knowledge of fundamental leadership practices, program services used for quality control reviews, automated systems and software, mathematical computation, and interviewing and assessment techniques.
- Written and verbal communication skills to explain and interpret applicable laws, statutes, rules, regulations, and guidelines.
- Ability to resolve program-related issues and provide technical assistance to staff.
- Ability to access, maintain, review, and interpret database information, and compile and present program information.
- Ability to establish and maintain cooperative working relationships with internal management and staff and external stakeholders.
- Ability to identify, analyze, and evaluate situations or problems and determine appropriate courses of action.
- Ability to analyze laws, regulations, and policies to ensure programs and activities comply.
Responsibilities
- Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
- Interpret and clarify program policies and procedures for staff, and implement regulations or policy changes affecting day-to-day unit operations.
- Assist staff with difficult and complex cases by consulting with employees, personally handling some cases, making decisions on controversial cases, and consulting senior management about recommended actions.
- Conduct quality control and error management and prevention, including case reviews and evaluation of accuracy, timeliness, and productivity using program report data.
- Identify error trends, implement corrective action plans, and develop and conduct related training.
- Compile and review statistical data about unit activities from case records, logs, computer files, and other sources, and prepare requested reports.
- Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans.
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
- 10 paid holidays per year.
- Paid vacation and sick time.
- Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
- Deferred compensation plan.
- Wellness plans.
- Tuition reimbursement stipend opportunities.
- Infant at Work Program.
- Rideshare and public transit subsidy.
- Career advancement and employee development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
