BENEFITS & ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Tempe, AZ

4d•Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking a Benefits and Eligibility Supervisor for the Tempe Field Office. The position supervises, plans, and coordinates operations for one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. It administers and supervises eligibility program staff, including staff development and training, succession planning, and performance management. The supervisor works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position.

Requirements

High school diploma or equivalent education and three years of experience performing eligibility work (listed as the ideal candidate profile).
Knowledge of federal, state, and agency statutes, rules, and regulations applicable to the assigned area.
Knowledge of fundamental leadership practices.
Knowledge of program services used to conduct quality control reviews.
Knowledge of automated systems and software and mathematical computation.
Knowledge of interviewing and assessment techniques.
Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
Ability to resolve program-related issues and provide technical assistance to staff.
Ability to access, maintain, review, and interpret database information, and compile and present program information.
Ability to establish and maintain cooperative working relationships with internal management and staff and external stakeholders.
Ability to identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
Ability to analyze laws, regulations, and policies to ensure programs and activities are compliant.
Meet the applicable driver’s license requirements for a position requiring driving or use of a vehicle for state business.
Successfully pass a background and reference check; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

The ideal candidate has a high school diploma or equivalent education and three years of experience performing eligibility work.

Responsibilities

Train, supervise, and evaluate assigned staff; assign and adjust workloads.
Interpret and clarify program policies and procedures for staff, and implement regulations or policy changes affecting day-to-day unit operations.
Assist staff with difficult and complex cases by consulting with employees, personally handling some cases, making decisions on controversial cases, and consulting senior management on recommended actions.
Conduct quality control and error management and prevention for eligibility services programs, including case reviews; evaluate accuracy, timeliness, and productivity using program reports; identify error trends; implement corrective action plans; and develop and deliver related training.
Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources, and prepare requested reports.
Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.