Benefits Coordinator ( Hybrid)

Bancorp Bank, The • Wilmington, DE

3d • Hybrid

About The Position

The Benefits Coordinator administers employee benefits programs and helps employees understand and navigate their benefits. The role partners with internal teams and vendors to deliver responsive service, support compliance, and promote employee well-being. It is available as a hybrid position in The Bancorp’s Wilmington, Delaware office.

Requirements

• Undergraduate degree or an equivalent combination of training and experience.
• At least 2 years of experience in benefits or a related area.

Nice To Haves

• Strong working knowledge of retirement, health and welfare benefits, rules, and regulations.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively as a team player in a multitasking environment.
• Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Proficiency in using AI tools to support benefits administration, analyze data, and improve process efficiency.

Responsibilities

• Support day-to-day administration of benefits activities in the Total Rewards department and coordinate daily and project-related assignments with management.
• Respond to and meet with employees regarding health and welfare coverage, helping them understand available offerings and make appropriate selections for their personal circumstances.
• Help manage benefits data and systems so employees have timely access to benefits information, including retirement balances, health bills, and wellness points.
• Administer leaves of absence by working with an external vendor on routine requests and investigating complex cases through compliant resolution.
• Support Benefits Leadership with employee communications about annual health and welfare programs and ad hoc topics.
• Reconcile benefits vendor invoices using AI, research discrepancies, and work with vendors to resolve billing issues.
• Assist with the wellness program by coordinating initiatives and employee communications and tracking participation.
• Develop and generate standard and ad hoc reports from the payroll/HRIS system, ensuring data requests meet requirements and are completed promptly.
• Conduct new-hire orientation on a rotating basis with other HR team members.
• Work with management to provide employees with a seamless 401(k) program experience and assist with program compliance and regulatory requirements.
• Maintain benefits procedures, process guides, and policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time