Benefits Coordinator-Intermediate

UT Health San Antonio•San Antonio, TX

13d

About The Position

Under general supervision, the Benefits Coordinator provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. The position also serves as an insurance resource for clinic staff and supports patients with copay collection and financial counseling as needed. The role may require maintaining the security and integrity of UT San Antonio and its infrastructure in accordance with Texas EO-GA-48.

Requirements

Demonstrate the ability to support the mission, vision, and patient promise through interactions in accordance with the UT Health Way.
Demonstrate analytical thinking, including analyzing information and using logic to coordinate work within schedule constraints and address emergent requirements in a timely manner.
Demonstrate creativity and alternative thinking, with the ability to develop new ideas supportive of the UT Health Way.
Have proficient computer skills, including use of Microsoft Office and database programs.
Have excellent verbal, written, and interpersonal communication skills.

Responsibilities

Verify and/or obtain patients’ insurance benefits information.
Obtain authorizations and referrals.
Assist with collecting copayments and outstanding balances, and provide financial counseling as needed.
Serve as an insurance resource for clinic staff and remain up to date on insurance issues.
Answer and manage phone calls and transfer them to appropriate departments as needed.
Manage patient appointments according to physician schedules and protocols.
Perform other duties as assigned.

Benefits

Medical insurance, including free employee coverage under UT SELECT; family coverage is available through payroll deduction.
$50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance at no cost, with options to purchase additional coverage.
Three dental plan options through Delta Dental.
Two vision plan options through Superior Vision Services.
Disability insurance enrollment option.
Flexible spending accounts for qualifying dependent care and out-of-pocket health care expenses.
Retirement plan participation through TRS or ORP, as applicable, and voluntary retirement programs.
Paid time off of 128 to 208 hours annually based on years of service.
Extended Illness Bank accrual of 8 hours per month, usable after one day of PTO is taken.
Paid family leave of up to 240 hours after six months of consecutive employment.
12 paid holidays each year.
Discounts on services, tickets, and gym membership.