Benefits Coordinator-Intermediate

UT Health San Antonio•San Antonio, TX

11d

About The Position

The Benefits Coordinator Intermediate provides patient access and insurance coordination support for clinical operations. The role verifies insurance coverage, obtains authorizations and referrals, supports financial counseling, and serves as a resource to clinic staff on insurance and benefits questions. The position helps ensure efficient patient scheduling, contributes to a positive patient experience, supports clinic operations, and delivers service consistent with the UT Health mission, vision, and patient promise.

Requirements

Demonstrate commitment to the mission, vision, and patient promise of UT Health.
Knowledge of medical insurance processes, including eligibility verification, authorizations, and referrals.
Strong analytical skills to review insurance coverage and resolve patient access issues.
Ability to prioritize tasks and coordinate work within clinic schedules.
Proficiency in Microsoft Office, electronic medical records, and scheduling systems.
Excellent verbal, written, and interpersonal communication skills.

Responsibilities

Verify patient insurance eligibility and benefits before appointments.
Obtain required authorizations and referrals for services and procedures.
Serve as a resource to clinic staff regarding insurance and benefit requirements.
Assist patients with questions about insurance coverage and financial responsibilities.
Support financial counseling by identifying insurance coverage limitations and patient balances.
Coordinate appointment scheduling according to provider availability and clinic protocols.
Handle high-volume phone inquiries related to appointments, insurance, and referrals.
Maintain accurate documentation of insurance and authorization information.
Assist with resolving insurance or scheduling issues that may impact patient care.
Perform other duties as assigned.